Although I've been mentioning the Amazon effect a lot lately, I thought it deserved it's own priority. It's become the phrase that means "exceptional service" (Sunday deliveries, no-hassle refunds), rapid delivery (same day shipping is becoming commonplace) and the latest technology (drones). It syncs up 100% with what I'm [...]
With an increasingly complex business environment, businesses need to know how to resolve skill gaps in their workplace The skills gap is a rapidly growing issue for manufacturers and distributors. Almost every day that I go into a client, go to a trade association meeting or talk with colleagues, [...]
77% of those surveyed are struggling to hire people with all of the required skill sets. Manufacturers and distributors cannot find top talent! In a survey conducted by my firm, LMA Consulting Group Inc. in conjunction with the APICS-Inland Empire chapter, it was found that 77% of manufacturers are [...]
Engaging your customers creates a customer service edge There has never been a better time to create a customer service edge! Gone are the days of the last decade when we saw examples of 10% sales growth achieved solely by picking up the phone. Customers expect more for less [...]
Apply lean methodologies to project management to gain a competitive advantage. Published in "Project Times" website, October, 2011 Click here for original article. There’s no doubt that there is a vast amount of interest in lean principles. I’ve had multiple client requests – both ones who are interested in [...]
How effective is your ERP selection and implementation process? Published in "The ACA Group" website, November, 2011 ERP system implementations fell off the grid during the recession; however, I've seen resurgence in the last year. Companies are thinking about investing again. However, although businesses are picking up, they are [...]
I just finished speaking at 6 Packed Supply Chain Conference in Dallas, Texas, and it was obvious that supply chain fundamentals remain in style. I presented on two topics – “Best Practices of Inventory Management” and “Leveraging Social Networks to Improve Operations”. There was standing room only for “Best [...]
