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supply chain

Lessons learned from my Procurement Mentor: Negotiations Success

My procurement mentor exemplifies "profit through people" and can achieve more on a golf course in 2 hours than an entire team of Harvard MBA's could achieve in a year. He took all the complex terminology, confusing pricing indicators, economic trends and world events and turned it into a [...]

Cycle Counting

The key to effective cycle counting is to not get bogged down in resolving every dollar, but rather focus on the significant discrepancies. The main goal of cycle counting is to cycle through your inventory to ensure inventory accuracy on a consistent basis. (In contrast, a physical inventory is [...]

Customer Collaboration

Customer collaboration is always a good idea; however, leveraging customer collaboration during challenging economic times can be one of the keys to success. Pick up the phone - some of the largest successes I've seen result from simple yet critical conversations. It can be as simple as calling a [...]

Why Customer Service Should be #1

As I'm on my way to New York to give a speech on leveraging supply chain strategy to achieve a competitive advantage, I've been thinking about common themes with my speeches, articles, surveys and client observations - customer service emerged as a vital priority in all cases. Customer service [...]

2023-09-11T10:53:42-07:00April 25, 2013|Categories: Customer Service, Supply Chain Management|Tags: , , |

Emerging Supply Chain Trends

Stay on top of trends to stand out from the crowd. Those executives who stay on top of the latest trends and search for patterns and trends in their business are far more successful than their counterparts. In my 20+ years of experience across multiple industries and globally, I've [...]

2023-09-19T21:16:49-07:00April 24, 2013|Categories: Supply Chain|Tags: , , , , |

Sales & Operations Planning Drives RESULTS

Sales & Operations Planning (sometimes known as SIOP or sales, inventory & operations planning) drives revenue, profitability and cash flow. Here are 5 tips to ensure success: Balances demand & supply – The key benefit of SIOP is to balance demand (sales forecasts) with supply (our ability to meet [...]

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