With so many variables in manufacturing, distribution, and customer service, bolstering the strength of every link in your supply chain depends on calculated efforts put into strategic improvements. As The Manufacturing Connector(SM), I work with clients on a comprehensive process to connect the rapid assessment and identification of key [...]
Published September 5, 2014 According to today's Wall Street Journal, Amazon and the US Postal Service are testing a new delivery service for groceries including meat, produce etc. They already partner on Sunday deliveries and are expanding their collaboration efforts to see if this new model can be successful. [...]
Amazon has led the way with customer service innovations. Companies have to meet and exceed these new standards to impress customers and retain their business. Amazon has certainly made a splash in recent years with out-of-the-box thinking in terms of customer service! Who thought Sunday deliveries would be possible? [...]
A reenergized demand plan is fortified with meaningful data trends that point the way to improved service levels and increased profit margins. Sales and operations planning, also known as S&OP or SIOP (to include inventory) processes are key to improving service levels, accelerating cash flow and increasing margins. Thus, [...]
Every manager juggles several projects at once, some more troublesome than others. Clearing your path of obstacles is a constant burden but with preparation, calm, creativity, and decisiveness, you can dodge roadblocks that obstruct project success. Published in “Project Times” website, May 20, 2014 Click here for original article. [...]
Business moves fast as customers demand more and competitors look for an edge to beat you. Excelling in this environment requires a proactive approach with continuous process improvement at the heart. Take any business process. I have no doubt there will be hidden opportunities for process improvement. When is [...]
American businesses may have miscalculated costs and benefits when they joined the outsourcing bandwagon. With the tide rolling back, what direction should you take? For many years, companies outsourced as a natural course of activity. Unfortunately, often times, they didn't even perform an analysis of the total benefit; instead, [...]
Want to stand out from the crowd and provide loyalty-endearing service with rapid turnaround times? Create a customer service edge. There has never been a better time to create a customer service edge! Gone are the days of picking up the phone with easy orders on the other end! [...]
Success begins and ends with your customers. I recently was the subject of what's called a "member spotlight" Q&A (question and answer) session about my business. Knowing my business centers on the supply chain, my interviewer asked me to draw a picture of a supply chain. It's always a [...]
