Raising the Bar With Customer Service
Aligning sales, operations, and finance elevates customer service, ensuring a seamless and superior customer experience.
Gain a Strategic Focus on Quality IF Customers are Important
People and companies have more choices than ever before. If you wish to remain in the race, quality must be more than an assumption; it must become a strategic focus.
Obsession with Your Customer
Become a little more obsessed with what your customers want even before they know what they want to keep them your customers for a very long time. One of our clients has a healthy obsession for the customer! It might drive some of his employees a little mad but [...]
Why Customers Rule
September 28, 2016 Last weekend, I attended APICS 2016 in Washington DC, and one of the keynote speakers was Bill McDermott, SAP's CEO (pictured below with Abe, APICS's CEO). He gave a motivating talk about a variety of topics. One of the key themes is that customers (consumers) rule! [...]
Why Customer Service Trumps All!
Start with building a customer service culture with your employees to give your clients reason to come back and refer you to others. Although we work on many topics impacting manufacturers and distributors, we have found that the most popular - and vital - is customer service. Prior to [...]
Big Customer Promises
August 24, 2016 Last week, I met with my marketing team on several topics. One of the key areas, stemming from the strategy session with my international advisory board in Sydney is "what is my unique differentiation and value proposition". I have always been passionate about providing exceptional service [...]
Staples & the Power of Customer Service
August 11, 2016 When I've needed customer service the most, Staples has been there! A while back, my house burned down. When that happened, the manager of the local Staples went WAY out of her way to help dig up old invoices to assist with the arduous accounting process. [...]
The Power of Customer Service & My Poor Car
August 14, 2015 As many of you know, I adore my car. I have had it since 2002 (after buying the exact same car as my year 2000 totaled car) with 255,000 miles! Unfortunately a few days after picking it up from my mechanic after we both were concerned [...]
The Power of Customer Service
July 10, 2015 I've seen a few examples of the power of customer service this week, and it propelled me to write on what a huge impact it can have. For example, I participated in 3 full days of ERP demonstrations in order to provide expertise on which sofware [...]