As consultants, when we first start talking with clients at least 80% lack crisp clarity. Often, this alone is a large cause of their under-performance or limitation vs. full potential. Thus, why not take quick stock of your clarity of direction for 2018 as we head into working day [...]
I lead a group of top notch trusted advisors (ProVisors) in the Inland Empire, and so I am immersed in what CPAs, attorneys, commercial real estate experts and other advisors see in the marketplace. Last month, we had a fascinating and insightful presentation by Mark O’Keefe , Managing Director [...]
The Disney Experience Disney understands the customer experience. I still remember going to the Main Street Electrical Parade when I was a kid and loving every minute. They do such a great job of the total experience (lights, acting, music, showmanship and more) that it will probably be my [...]
Amazon and Whole Foods It seems like Amazon is in the news on a daily basis lately. Their purchase of Whole Foods is shaking the entire grocery industry. How can an already slim-margin industry respond FASTER and less expensively to customer needs and preferences (think organic) whenever and wherever [...]
As we kick off our new series “The Resilient Supply Chain”, we are thinking about all the aspects of resiliency. It is overwhelming as to the volatility of almost every aspect of the end-to-end supply chain. Just in the last month, there have been many events/ factors that have [...]
