The Value of Customer Service
The value of customer service might not be clear until it's necessary - after all, it seems like not a big deal to potentially sacrifice a bit of service in order to gain a good discount.
Why Start with Inventory Accuracy?
As companies set priorities for 2010 or next year's budget, it is important to understand where to start.
Quality
Even the founder of lean principles, Toyota can falter on quality; thus, anyone can lose their edge - yet it is cornerstone to business success.
The Power of Focus
I've seen projects ranging from a 50% reduction in inventory levels to a launch of a new product line achieve the intended results largely through focus.
Sustainability – who knew that it’s common sense?
These are just a few sustainable ideas. They are largely common sense and do not require significant capital/cash.
Why Customer Service Should be #1
The good news is that any business or person can stand out in the crowd with exceptional customer service - no investment required.
Safety
Integrate safety into workplace culture through daily routines and common sense practices.
Execution: The Difference Between Profit & Loss
Those clients who are able to execute strategies and plans are those who are the most successful – grow the business even in a downturn and improve profitability.
Leveraging Your ERP System
Another way to succeed in today's new normal is with innovation and leveraging already-existing assets.
Business Development
What could be more important in today's new normal business environment of lackluster sales, strained liquidity and elevated customer service expectations than business development. Here are a few tips.