Priming Your Supply Chain for the Amazon Effect
Published on March 2, 2016 Preview Lisa Anderson, President of Claremont, CA-based LMA Consulting Group, Inc. presents a primer for her APICS 2015 speech on the Amazon Effect and provides a few tips for success.
PR Newswire: Supply Chain Strategist Lisa Anderson to Present the Amazon Effect to Supply Chain and Operations Leaders at APICS 2015
Originally published on PR Newswire on October 1, 2015 CLAREMONT, Calif., Oct. 1, 2015 /PRNewswire/ -- Lisa Anderson, president of LMA Consulting Group, will speak to APICS 2015 attendees from manufacturing, operations, distribution and supply chain on Priming Your Supply Chain for The Amazon Effect on Tues., Oct. 6 at [...]
Slashing Lead Times to Counter the ‘Amazon Effect’
Must you compromise quality for speed? Reducing lead time will increase customer satisfaction and avoid the Amazon Effect. My recent research report on the Amazon effect says that 67% of manufacturers and distributors feel customer service gaps when compared to Amazon-like offerings. One of those key areas is lead [...]
The Amazon Effect: Why We Must Pay Attention to Our Customers
Two thirds of manufacturers and distributors have customer service gaps when compared to Amazon and mega-distributors like Amazon, according to a research study performed by LMA Consulting Group Inc. Amazon has created not only a buzz with their innovative service options but they have also raised the bar for [...]
The Amazon Effect: Critical Importance of Customer Service
Customer service is no longer just a department. A thriving business will pay full attention to all customer points of contact and ensure positive experiences. Companies that create loyal fans of customers thrive and leave the rest in the dust! This has never been truer than it is in [...]
The Amazon Effect: Which Came First? Service or Product Offering?
Innovations in service and product delivery have heightened consumer expectations. In a business climate where yesterday’s strategies could dwindle customer satisfaction imaginative, bold ideas are vital. In today’s world, Amazon and mega distributors like Amazon have turned the way consumers purchase on its head! Who knew Sunday deliveries would [...]
The Amazon Effect: Create a Customer Service Edge
Want to stand out from the crowd and provide loyalty-endearing service with rapid turnaround times? Create a customer service edge. There has never been a better time to create a customer service edge! Gone are the days of picking up the phone with easy orders on the other end! [...]
The Amazon Effect – Exceptional Service
Although I've been mentioning the Amazon effect a lot lately, I thought it deserved it's own priority. It's become the phrase that means "exceptional service" (Sunday deliveries, no-hassle refunds), rapid delivery (same day shipping is becoming commonplace) and the latest technology (drones). It syncs up 100% with what I'm [...]