Supply Chain Management

E-Commerce is No Longer an Option

Customers deserve flexibility in how they receive products and services, e-commerce is a requirement for business success. Are you offering e-commerce options for your customers? If not, you'll be left in the dust! It is no longer an option for companies if success is an objective. E-commerce eliminates time [...]

How to Thrive in 2010’s “New Normal” Business Operations Environment

Published in "IndustryWeek" website, December, 2009 The business environment has changed and will not "return to normal"; instead, a "new normal" is emerging. The U.S. and the world economy have been in a recession for at least a year, and the media is starting to discuss a slow recovery. [...]

2023-09-10T22:35:42-07:00May 9, 2013|Categories: In The News, Manufacturing, Supply Chain|Tags: , , , |

Metrics for Customer Loyalty

Published in "The ACA Group" website, November, 2010 Polling my clients and contacts, I've found there's no exception to the rule that customer loyalty is no longer a nice-to-have; instead, it must be an assumption in today's "new normal" business environment. A perfect storm is brewing - just as [...]

2023-09-10T22:37:56-07:00May 3, 2013|Categories: Customer Service, Supply Chain Management|Tags: , |

How to Accelerate Cash Flow through Supply Chain Innovations

Published in "Reuters" website, February, 2011 Business managers and entrepreneurs can increase cash flow with already-existing assets through the implementation of innovative supply chain strategies, according to Lisa Anderson, founder and President of LMA Consulting Group, Inc. "In today's new normal business environment, cash is king, yet traditional methods [...]

2022-09-08T07:45:10-07:00May 3, 2013|Categories: Innovation, Supply Chain|

Increasing Cash Flow through Supply Chain Improvements

Published in "The ACA Group" website, March, 2011 As we are emerging from the recession, we are by no means returning to the high growth days of the past. Instead, the new normal is here to stay - slow growth for those who stay ahead of the curve, tight [...]

Lessons learned from my Procurement Mentor: Negotiations Success

My procurement mentor exemplifies "profit through people" and can achieve more on a golf course in 2 hours than an entire team of Harvard MBA's could achieve in a year. He took all the complex terminology, confusing pricing indicators, economic trends and world events and turned it into a [...]

The Keys to Delivering Exceptional Customer Service

With more and more companies struggling to achieve plan, investor's targets, Wall Street expectations, etc, it appears as though companies are cutting costs (many times, focusing much attention on the "small stuff" such as $100 expense reports etc), asking employees to work longer hours and putting together other triage [...]

2023-09-11T00:35:39-07:00April 27, 2013|Categories: Customer Service, Supply Chain Management|Tags: |

Achieving Inventory Velocity “and” Customer Delight

Do these hypothetical situations sound familiar? Acme Company has a large, priority customer called Wylie Company. Acme must service Wylie flawlessly to maintain the contract, so to ensure stock is always available when Wylie needs it, Acme agrees to a guaranteed safety stock level for Wylie. And, Acme ends [...]

Customer Service

Exceptional customer service and customer relations can make or break your business. A few tips to improve your customer service include: Focus on providing value - know what your customers' value (service, price, features, lead time, etc). How can you be better than everyone else in providing your customer's [...]

2023-09-11T09:25:53-07:00April 25, 2013|Categories: Customer Service, Supply Chain Management|Tags: |
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