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Supply Chain Optimization & Collaboration

Leverage Supply Chain Trends for Success

The ability to see supply chain trends and capitalize on them can set you apart from competitors, no matter the size of your company. As the year winds down, it seems an opportune time to discuss supply chain management trends. I find that those clients that pay attention [...]

The Amazon Effect: Critical Importance of Customer Service

Customer service is no longer just a department. A thriving business will pay full attention to all customer points of contact and ensure positive experiences. Companies that create loyal fans of customers thrive and leave the rest in the dust!  This has never been truer than it is in [...]

Become the Strongest Link in Your Supply Chain

With so many variables in manufacturing, distribution, and customer service, bolstering the strength of every link in your supply chain depends on calculated efforts put into strategic improvements. As The Manufacturing Connector(SM), I work with clients on a comprehensive process to connect the rapid assessment and identification of key [...]

Amazon & US Postal Service Collaborate for Success

Published September 5, 2014 According to today's Wall Street Journal, Amazon and the US Postal Service are testing a new delivery service for groceries including meat, produce etc. They already partner on Sunday deliveries and are expanding their collaboration efforts to see if this new model can be successful. [...]

The Amazon Effect: Which Came First? Service or Product Offering?

Innovations in service and product delivery have heightened consumer expectations. In a business climate where yesterday’s strategies could dwindle customer satisfaction imaginative, bold ideas are vital. In today’s world, Amazon and mega distributors like Amazon have turned the way consumers purchase on its head!  Who knew Sunday deliveries would [...]

What can we learn from Amazon with service?

Amazon has led the way with customer service innovations. Companies have to meet and exceed these new standards to impress customers and retain their business. Amazon has certainly made a splash in recent years with out-of-the-box thinking in terms of customer service!  Who thought Sunday deliveries would be possible?  [...]

Rapid Assessments for Success

If you are interested in profitable growth, start by focusing your eagle eye on making an honest assessment of your business. You must know where you stand to develop a successful path forward. Whether you want to grow, increase profit, accelerate working capital or create superior relationships with your [...]

Repeat Customers Come Back for Service

Implementing sound customer service practices not only ‘wow’ your customers, but keep them coming back and referring you to others. Repeat customers come back for service. In today's world, quality must be an assumption; thus, the key is to stand out in the crowd with service. A recent example [...]

A Tip to Make Sure Innovative Service Remains Top of Mind

Published July 18, 2014 According to today's Wall Street Journal, Amazon is thinking of offering an unlimited reading service - a game changer! Amazon certainly epitomizes innovation as they continue to make waves with Sunday deliveries, the possibility of drones, and now unlimited reading services. According to my new [...]

Best of the 100: The Strongest Link

As I've been going through my hundreds of articles to put together the 100 tips, it's become obvious as to which topics resonated with me as those essential to delivering bottom line business results. Here are a few highlights from supply chain management: Demand Planning - It starts here. [...]

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