To think about what’s ahead in technology, it is important to put it in perspective with what’s ahead in business. Read our article, “What’s Ahead in Business?” for details on the key trends impacting business:
- Importance of the customer experience
- Taking the holistic view has become a “must”
- Volatility is the new norm
- The coming power of manufacturing and supply chain
What’s ahead in technology lines up with these same themes. In order to achieve scalable, profitable growth, technology is an important enabler. The most relevant technology trends include:
- ERP upgrades – More and more companies are realizing that their system infrastructure must keep up with business requirements and customer expectations. As tough as an ERP upgrade can be, it is one of the only ways to make the leap from manual, labor-intensive processes to providing a superior customer experience efficiently.
- e-commerce/ customer portals – Amazon. Alibaba. Customer collaboration. Need we say more?
- Business intelligence & data analytics – We are overwhelmed with mountains of data. We are so anxious to gather data yet we don’t seem to have the appropriate information at our fingertips when we need it. That’s where data analytics comes into the picture. Beyond that, predictive analytics is gaining steam.
- Artificial intelligence – even my Mom counts on Alexa. In addition, who wouldn’t want a car that self corrects? Predicting customer patterns and behaviors is becoming more important. AI is set to transform many industries over the next several years.
- IoT– Smart factories. Smart homes. Connected devices and machines. According to NEWGENAPPS, 60% of global manufacturers will use analytics data tracked using connected devices to analyze and and optimize processes.
- Robotics & automation – Robots aren’t taking over the universe tomorrow morning, but they are working hand-in-hand with people to achieve many benefits such as to improve safety, increase speed and consistency, improve customer satisfaction, fill capacity shortfalls and and increase productivity.
- Autonomous vehicles – Beyond self-driving cars and trucks, autonomous vehicles are used widely in manufacturing and distribution environments.
Are you thinking about which of these technologies will support your business objectives? Or which are likely to impact your industry? Consider technology as a key part of your strategy and plans. If you’d like an expert to evaluate which, if any, of these technologies will be relevant to your business, contact us.