What’s Going on in Supply Chain: Shark Bite Biz Video

September 8th, 2020

David Strausser, podcast host of Shark Bite Biz, and I talk about what’s going on in supply chain. We talk e-commerce, customers’ customers, suppliers’ suppliers, what our most successful clients are doing currently, the pareto principle and more. Listen to our episode (after a short advertisement).

 

       

What Should We Consider and/or What Impacts Could Arise?
Although there are many steps every manufacturer or distributor should take during these unprecedented times, there are a few critical and common steps everyone should pursue. At a minimum, immediately address the following:

  1. Your customers’ customers – Understand your demand, changing buying behaviors, changing product and service needs, etc.
  2. Your suppliers’ suppliers – Understand your supply capabilities, your suppliers and suppliers’ suppliers cash positions, risks, ability to innovate, etc.
  3. Don’t forget your internal operations – The equivalent of your customers’ customers’ view of your operations, capacity, staffing flexibility, skills, etc.
  4. Frequent touch points – Demand and supply (SIOP), employees, customers and suppliers
  5. Sync up with your strategy – Are you still going in the “right’ direction? Think about rapid and agile strategy.
  6. Innovate – Only those that innovate thrive. During these unprecedented times, successful companies will pull away from the pack by innovating.

Read more about these types of topics in my eBook,  Future-Proofing Manufacturing & Supply Chain Post COVID-19. Gain ideas and strategies to successfully emerging from coronavirus and thrive long-term. If you are interested in doing an assessment and rapid roadmap tailored to your company, please contact us about this new service offering.

Please share your stories, challenges, ideas and successes.



Where Our Best People Are Going

September 1st, 2020

In the last month, almost every client has had some sort of challenge with talent. Most clients and contacts have lost a high-quality person. All have experienced a lack of talent or the appropriate skills to meet customer demand. For example, finding temporary resources has proven quite the challenge. Watch our video on what we’re seeing in the market. Are you paying attention?

 

       

One Tip to Implement This Week:
Since people are on the move, there is NO DOUBT that we must get on top of our human resources. We cannot prevent people leaving because they want to change careers or industries, but we can prevent those who are leaving due to leadership. After all, people don’t leave companies, they leave people!

The good news is that you can improve this situation immediately.

Focus on your people.

  1. Have you clearly communicated where you are headed?
  2. Have your leaders talked with each direct report individually about how he/she fits into the future?
  3. Do you have a performance check-in process quarterly, at minimum?
  4. Are you providing career advancement? Ex. promotions, additional responsibility, training and/or mentoring, etc.
  5. Are you upfront with your people? Communicate what you are able to communicate. Tell them what you cannot communicate but make sure they know you will tell them immediately as you are able. Anytime leaders keep things from employees, employees make up FAR worse stories. Good people exist. Weak people stay and become disgruntled.
  6. How effective are your leaders?
  7. Of course, this assumes you are taking care of the basics such as safety, quality, COVID, etc.

Read more about navigating and successfully emerging post COVID-19 in my free eBook Future-Proofing Manufacturing & Supply Chain Post COVID-19. Please send your feedback and stories. I will incorporate them in an article, video or interview.



Digitization of the Supply Chain is Accelerating

August 28th, 2020

With COVID-19, the rise of e-commerce, and the pressures of profitability, Industry 4.0 and the digitization of the supply chain is accelerating. What was on track for 2030 prior to COVID-19 should be expedited to 2021 or 2022 to keep pace with needs. For example, according to the Wall Street Journal, Fed Ex is installing robots with eyes and brains that allow them to sense and respond. Smart companies are not only proceeding with technology plans but expediting them. What is happening in your industry? What should you be investing in and/or implementing to stay ahead of the curve in providing a superior customer experience profitably?

What Should We Consider and/or What Impacts Could Arise?
Undoubtedly, you should dust off your technology roadmap. Technology is never something to do simply to keep up with technology the competition is using.  Instead, think about what you need to simplify, automate and predict. Think about how to provide a superior customer experience and think about how to help your customers predict future sales and/or end customer needs. And think about how to increase profitability and efficiency. From this mindset, what technology would add value to your business?

Several clients are in desperate need of upgrading their ERP systems. Of course, it is easy to put off such a massive project and investment.  Ask yourself this question: When do you need the functionality to support your business? If you need it within the next year, you do not have time to delay! In addition, many clients need e-commerce, CRM, sales forecasting and other customer-related technologies. Do you think you have time to wait to provide extra value to your customers? I doubt it! Finally, we are also noticing that technologies that enable efficient manufacturing and supply chain operations are increasing in importance. As a result, predictive forecasting and planning systems, WMS and TMS systems and more are gaining in popularity. What makes sense for you?

Read more about these types of topics in my eBook,  Future-Proofing Manufacturing & Supply Chain Post COVID-19. Gain ideas and strategies to successfully emerging from COVID-19 and thrive in 2021. If you are interested in doing an assessment of your current situation, associated risks and opportunities and how to navigate changing conditions, please contact us.

Please share your stories, challenges, ideas and successes.



The Loss of the Claremont Club & What We Should Take Away

August 25th, 2020

Unfortunately, I am quite saddened that the Claremont Club has decided to close its doors forever. It went from a success story written up by CBS News to a sad story upsetting most of its 10,000 members and residents. I was proud to be associated with the success story as the Claremont Club gained member support as they continued to pay their 260 employees when COVID-19 hit. I went to the hair salon when the club reopened since my group tennis lessons were not yet available. They were following hospital level protocols. In reading the CEO’s frequent emails, it was clear that the hope of the reopening (and all the money spent on cleaning and supplies) came crashing down with the abrupt closing ordered by the Governor a few weeks later. The Claremont Club made the news again with a rally to try to save the club. My tennis game and associated camaraderie doesn’t look promising….

The Claremont Club is a severe loss to the members, the community and the residents. It hosted significant tennis tournaments, was home to swimmers qualifying for the U.S. Olympic Trials, and it had well-respected programs for people with cancer, spinal cord paralysis, diabetes and cycling for Parkinson’s. The loss of the Claremont Club goes much further than the loss of an athletic club. In addition to the services for the members, it provided essential health services and attracted people from all over the region, filling Claremont’s restaurants and gaining interest in the community. The club was successful and a top club in the U.S. prior to COVID-19. Are you assuming your top suppliers will be fine because they were in great shape prior to the pandemic?

One Tip to Implement This Week:

No one could have predicted COVID-19 and the associated impacts. However, we can evaluate risks immediately. Don’t make assumptions based on pre-COVID conditions. Will your key supplier decide to hang up their hat like the Claremont Club did? Do you know the financials and cash position of your critical suppliers? Are you keeping in touch frequently and finding ways to ensure your key suppliers support your needs? Do you have backup suppliers? More importantly, are you purchasing materials and ingredients from your backup suppliers? If not, what makes you think they will be around when you need them?

Read more about navigating and successfully emerging post COVID-19 in my free eBook Future-Proofing Manufacturing & Supply Chain Post COVID-19. Please send your feedback and stories. I will incorporate into an article, video or interview.

Stay safe & healthy.

 



Manufacturing Expert, Lisa Anderson, Notes Workforce Talent and Suppliers are Critical to Stabilizing the Supply Chain

August 24th, 2020

CLAREMONT, CALIFORNIA – August 24, 2020 –  Manufacturing and Supply Chain Expert,  Lisa Anderson, MBA, CSCP, CLTD, president of LMA Consulting Group Inc., tells companies to recognize  workforce talents and take time to partner with the right suppliers. LMA Consulting Group works with manufacturers and distributors on strategy and end-to-end supply chain transformation to maximize the customer experience and enable profitable, scalable, dramatic business growth.

“Stabilizing the supply chain has been critical these last few months for manufacturers and distributors.  This has been necessary to minimize volatility and keep goods flowing, in turn, fulfilling customer expectations. Customers understand that these are different times, but they will be patient only so long.  That is why it is critical to get the supply chain stabilized,” Ms. Anderson explained.

In past communications, Ms. Anderson has suggested understanding demand by connecting with both the customer and the customers’ customers.  She has also discussed realigning demand with supply through the SIOP process (Sales, Inventory and Operations Planning). Yet, the most critical component in solving problems, disruptions or even expansion of the supply chain is a company’s talent. “I often ask our clients who in the organization, which disciplines and levels, is involved in the SIOP process and collaboration with customers and suppliers. If the answer is simply Supply Chain or Operations, they are missing out on solutions that their talent can bring to the table, and even more concerning is the potential loss of talent due to the lack of involvement in meaningful activities. I also ask about the depth of talent and cross-functional capabilities within a discipline. This is telling, especially when complex solutions are required to satisfy key customer requirements or resolve a situation within the supply chain.  And, one of my final questions lies in the determining the kinds of relationships the company has with suppliers.  Employees and suppliers can create new solutions or products and be champions of an organization,” she continued.

With high levels of ambiguity and volatility, the leader’s role is more important than ever. Ms. Anderson suggests three ways to immediately leverage talent to stabilize the supply chain. “Talent is key to stabilizing the supply chain. 1) Get your salespeople and your customers involved in the forecasting process. Sales tends to be on the outskirts of demand and supply. They need to be as involved and accountable in the demand planning and fulfillment phase as they are in generating orders. 2). To stabilize internal operations, fill gaps and keep teams focused on the customer while maximizing efficiency, formal and informal leaders must monitor progress, adjust plans and stay on top of morale, training and developmental needs. 3) Do not assume the past will repeat. Deep dive into critical supplier relationships and future viability. Make sure you have the right supplier partners, not simply the least costly vendors, and track progress frequently. And, make sure you do not have all of your eggs in one supplier basket” she concluded.

Ms. Anderson recently released a short video, What’s Happening in Manufacturing & Supply Chain: Consider Your Top Talent. Ms. Anderson has also released, Future-Proofing Manufacturing & the Supply Chain Post COVID-19, an eBook that provides practical go-forward insights, advice and experiential value.

 About LMA Consulting Group – Lisa Anderson, MBA, CSCP, CLTD

Lisa Anderson is the founder and president of LMA Consulting Group, Inc., a consulting firm that specializes in manufacturing strategy and end-to-end supply chain transformation.  She focuses on maximizing the customer experience and enabling profitable, scalable, dramatic business growth. Ms. Anderson is a recognized Supply Chain thought leader by SelectHub, named a Top 40 B2B Tech Influencer by arketi group, 50 ERP Influencer by Washington-Frank, a top 46 most influential in Supply Chain by SAP and named a top woman influencer by Solutions Review. She recently published, I’ve Been Thinking, 101 strategies for creating bold customer promises and profits. A regular content contributor on topics including a superior customer experience with SIOP, advancing innovation and making the supply chain resilient, Ms. Anderson is regularly interviewed and quoted by publications such as Industry Week, tED magazine and the Wall Street Journal.  For information, to sign up for her Profit Through PeopleTM Newsletter or for a copy of her book, visit LMA-ConsultingGroup.com.                                       

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Media Contact
Kathleen McEntee | Kathleen McEntee & Associates, Ltd. | p. (760) 262 – 4080 | KMcEntee@KMcEnteeAssoc.com