Your business won’t thrive if you expect the worst. Instead, plan for the best outcome and watch it unfold. Are you planning for failure? I imagine no one thinks they plan for failure; however, I see it happen more than you'd think. Instead, plan for success, and success will [...]
Inventory management relies on fundamentals like cycle counting to catch discrepancies. But it has to be coupled with a focus on process disciplines or you’ll end up reliving the same problems every day. I've started working with one of my clients on a cycle count program, and so I'm [...]
Employees trust and follow proven leaders — those that motivate, communicate, and know what they’re talking about. As a tribute to my HR mentor who recently retired after a long and successful career in organizational development and HR (congrats Debra), I have to tip my hat (if I wore [...]
Business processes should evolve as the business climate changes by keeping an eye out for emerging trends and finding opportunities to pull ahead of the competition. As the year rapidly comes to a close, it seems an opportune time to discuss systems and process trends. I find that those [...]
Published December 26, 2014 There have been a few times in the last day where I'm reminded of the value of customer service. There is an art to success. It is not merely the words spoken. Instead, it has to do with whether the person seems to truly care [...]
Published December 19, 2014 As I've been writing holiday cards for weeks now, keeping in touch is on my mind. Why go through all the work to send holiday cards? I think it is a great opportunity to take a minute or two to think about each person as [...]
Published in tED Magazine on December 2014 According to a survey performed by the LMA Consulting Group (lma-consultinggroup.com) in conjunction with the APICS Inland Empire Chapter (apics-ie.org), executives said that succession planning is tied as a No. 1 priority in retaining top talent. This is especially noteworthy when considering [...]
Published December 12, 2014 It is all over the news that the Dow plunged more than 300 points today, as the sustained drop in crude oil spurred on growth concerns. Yet last week we had news of the highest job growth in 15 years. The bottom line is that [...]
Published December 5, 2014 I read in the Wall Street Journal that the U.S. is on pace for the strongest job growth in 15 years after November's growth of 321,000 jobs. This news doesn't surprise me as my clients are in growth mode. Even though my clients cut back [...]
Organizational change doesn’t have to be scary. It is an opportunity for innovation and creating a positive workplace as long as strategy and frequent communication are applied. Volatility is the new normal. Those organizations that can succeed with change will thrive. Thus, it is worthwhile thinking about how to [...]
