With every business looking for a customer service edge your CRM system should set you apart from your competitors to create customer loyalty. Keeping with the customer theme, I thought a brief discussion on CRM would be in order. In the last 5 years, I've seen the importance of [...]
Believing you understand your customers’ needs can differ vastly from what they actually want. In the end though, the customer gets what the customer wants, whether from you or your competition. As I thought about an appropriate topic, I was reminded of the importance of starting with your customer. [...]
I've been thinking about the value of SIOP (sales, inventory and operations planning). Not only can it be a great way to gain bottom line results (capacity to support business growth, improved margins, accelerated cash flow), but it also can help align the functions of an organization. I've facilitated [...]
One of the worst work experiences is not knowing how to proceed. When supervisors give mixed messages morale takes a dip.Mixed messages from leaders not only harm results but they also are a motivation killer! I’ve had several situations arise recently from a variety of clients and contacts related [...]
Increasingly, project management is a matter of getting more accomplished in less time. The simplest way to succeed is by using smart and simple approaches. Published in "Project Times" website, October 14, 2014 Click here for original article. Why is everyone searching for the latest and greatest technology and [...]
Project roadblocks will happen. Chart a course that allocates your attention and resources on the most critical projects. Published in "Project Times" website, November 18, 2014 Click here for original article. Project results drive business performance! In my experience in working with countless companies ranging from small to multi-billion [...]
Published in "Project Times" website, January 6, 2015 Click here for original article. As we think about the New Year, we should review our projects. Since projects are the lifeblood of most organizations (as their success or failure impacts customers, profit/ loss and or cash flow in almost every [...]
Maintain project momentum after a holiday with work team huddles that celebrate achievement, rededicate employees, and review goals. Published in "Project Times" website, February 11, 2015 Click here for original article. As we kick off the New Year, it is imperative to revitalize our projects. After working with countless [...]
It takes valuable time and effort to replace talented managers. Instead, invest more attention, feedback and support on your top performers. Published in "Project Times" website, March 10, 2015 Click here for original article. As the recovery takes hold and businesses become more comfortable investing money, top project managers [...]
Published in "Association for Manufacturing Excellence", Vol 30, No 4, Winter Issue 2014. Drive a buzz about manufacturing by making these changes within your company. In doing so, your employees become your cheerleaders Eighty-seven percent of manufacturers and distributors are experiencing a skills gap, according to a skills gap [...]
