The Customer Experience
Insight into the modern business world shaped by diverse and evolving customer experience strategies.
Case in Point – The Customer Experience
Are you thinking beyond your customer requirements to the total experience?
Satisfy Customers First, and Cost Cuts Will Follow
Think carefully about your real objective. Are you truly interested in cost cuts? For my part, I have yet to hear of a company vision, mission, or strategy that’s related to cutting costs.
Raising the Bar With Customer Service
Aligning sales, operations, and finance elevates customer service, ensuring a seamless and superior customer experience.
Disney’s Main Street Electrical Parade and Compelling Timeless Experiences
Create compelling, timeless customer experiences to boost engagement and loyalty. Lessons from Disney's Main Street Electrical Parade.
Are You Investing in Service?
Invest in customer service like you do in people and systems to stand out and maintain a competitive edge in today's market.
Are You Ready for a Surprise Inspection of Your Service?
A commitment to stellar customer service is an ongoing process in which resources need to be dedicated to continuous improvement and exceeding customer expectations.
Case Study In Increasing On Time Delivery Performance
These key strategies will boost on-time delivery, ensuring higher customer satisfaction and streamlined order fulfillment.
Obsession with Your Customer
Become a little more obsessed with what your customers want even before they know what they want to keep them your customers for a very long time. One of our clients has a healthy obsession for the customer! It might drive some of his employees a little mad but [...]