June 11, 2019 Since I've been speaking to CEOs about "Pricing & Profits", the true impact of customer service and retention is arising as a game changer. Can you create a situation where you make a "forever promise" to your customers? It certainly will directly impact your customers' [...]
According to all the surveys, engagement is at horrific levels in the vast majority of organizations yet engagement is key to driving performance. It doesn't take a rocket scientist to figure out investing in your people is not only common sense but it can do more good for your bottom line than almost anything else.
SIOP is not a quick resolution; however, you can make quick interim progress. Similar to safety, it must become part of your day-to-day culture.
There is an art to developing participation exercises that will engage the audience while achieving your end outcome.
As someone who started out horrendously in presenting and positioning, I can tell you with confidence that it is a learned skill. Start wherever you are and make a new effort to improve.
In the last few months, I've attended sessions on the global, national and regional state of the economy. Every executive, trusted advisor and colleague wants to know: Are we headed for a recession?
Lisa Anderson, president of LMA Consulting Group, Inc., Claremont, CA, and co-executive director of SAC and her partner Linda Popky, president of Leverage2Market Associates discuss female business partnerships and why they believe their partnership works so well.
In today’s Amazonian environment, customers expect rapid delivery, over and beyond from cradle to grave, collaborative service, 24/7 accessibility and last-minute changes. Executives are realizing they must upgrade their technology infrastructure to meet and exceed these customer expectations while driving bottom line improvement.
There can be significant value and strategic advantage created in collaborating with unlikely partners if there are clear objectives, trust and an open mind.
Without people, no business will thrive. That's why even the most technical of companies such as Google value people.
