909.630.3943

Talent development

The Power of Customer Service

What simple thing can you do for your customer, your supplier, your colleague, your manager? Pay attention to what would make a difference.

A Tribute to a Top Salesman

Certainly, Sales is at the heart of any organization. Without growth, a company will eventually decline and wither away. Thus, having top notch sales people is cornerstone to success. Of course I advocate thinking of all your employees like salespeople as they represent the company and can make [...]

Grand Ole Opry & Why Tradition Still Matters

Do you know what your company's traditions are? If not, find out. Ask long-term employees.

Do You Have Enough Female Leaders?

No matter your position, think about how you can help promote the advancement of women.

Innovation Tips from the APICS-IE Executive Panel & Networking Symposium

A common problem with thinking about 10 tips (let alone the 100 tips we probably received at the symposium) is that it can be overwhelming. Instead, pick your favorite.

Collaborate for Project Success

Create fresh business ideas for your project by collaborating with  Collaboration has come into vogue. In my experience working with clients ranging in size from $4 million to multi-billion dollar enterprises across a multitude of industries, spanning building products to aerospace to consumer products, the more collaboration [...]

Customer Service Starts with Employees

Have you ever seen a company that provides consistent, exceptional service for its customers that has unhappy employees?

Go to Top