Watching Metrics Trends
Collecting lots of data isn’t enough to improve service levels. A successful manager tracks relevant metric trends and puts the information into action.
Metrics Rule!
You can't give attention to work priorities to grow a more profitable business if you aren't collecting data, measuring variables and tracking trends.
Metrics for Customer Loyalty
Polling my clients and contacts, I've found there's no exception to the rule that customer loyalty is no longer a nice-to-have; instead, it must be an assumption in today's "new normal" business environment.
How Do You Know if Your Project is On Track?
Too many projects fail to deliver the intended results.