Innovations in service and product delivery have heightened consumer expectations. In a business climate where yesterday’s strategies could dwindle customer satisfaction imaginative, bold ideas are vital. In today’s world, Amazon and mega distributors like Amazon have turned the way consumers purchase on its head! Who knew Sunday deliveries would [...]
Amazon has led the way with customer service innovations. Companies have to meet and exceed these new standards to impress customers and retain their business. Amazon has certainly made a splash in recent years with out-of-the-box thinking in terms of customer service! Who thought Sunday deliveries would be possible? [...]
To celebrate my 100th Profit Through People(TM) newsletter, I wanted to share 100 of my favorite tips, best practices and strategies with you. I've covered many of these over the 10 years I have had my consulting business and it is my hope that they will give you and [...]
As I've been going through my hundreds of articles to put together the 100 tips, it's become obvious as to which topics resonated with me as those essential to delivering bottom line business results. Here are a few highlights from supply chain management: Demand Planning - It starts here. [...]
Published in SupplyChainOpz in March 2014 Manufacturing and Supply Chain Expert, Lisa Anderson, MBA, CSCP, CLTD, president of LMA Consulting Group Inc., blog was selected as one of the top 100 supply chain management blogs worldwide.
Published in prnewswire on Jan. 28, 2014 “Many businesses already know how focusing on supply chain management can drive dramatic increases in customer service and accelerate cash flow, but they haven’t realized that the benefits can extend further to combining green benefits with cost savings and becoming a better [...]
Many manufacturers and distributors are faced with bridging the skills gap in current employees and new hires. I recently partnered with the APICS (the leading association for supply chain and operations management) Inland Empire chapter to complete a survey on skill gaps as it is becoming a critical topic [...]
Noticing hot supply chain trends first is a great way to leverage emerging trends and stay ahead of the competition. An often overlooked secret to success is to be a front-runner in identifying and leveraging emerging trends. Since I work with manufacturers and distributors from small to large and [...]
Businesses face many hurdles—some we can control and others we cannot. How we manage risk is what determines our success. As this topic came up frequently at the APICS 2013 conference and has affected almost every one of my clients in the last year in some manner, I thought [...]
Collaborating with supply chain partners not only develops stronger partnerships but it also can deliver significant bottom line business results. I've noticed that my strongest clients dedicate time and attention to developing relationships and collaborating with their suppliers, customers, transportation partners, brokers, trusted advisors etc. There are countless options [...]
