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The Importance of Customer Service

We are in a time period that will prove more important than almost any other because more companies will surge past the competition during these turbulent times, propelling them forward for years to come. Executives will have a choice - push the pedal to the floor and achieve success or be tentative and pull on the parking brake and slowly retreat and decline.
2024-01-21T21:43:35-08:00June 10, 2022|Categories: Customer Service, I've Been Thinking|Tags: , |

Proactively Addressing Global Events to Grow Market Share & Ensure Seamless Customer Service Using S&OP

We have gone global and live in an interconnected world, therefore events around the world disrupt the global supply chain and impact local customers. Whether its the shutdowns in Shanghai due to the pandemic, the Russia-Ukraine war, concerns about port delays due to the upcoming union negotiations at the [...]

Cleansing, Connecting & Consolidating Data to Support SIOP / S&OP and a Superior Customer Experience

One issue of significant importance during the current volatile times that was also key during previous periods (aggressive growth prior to the pandemic, the downturn of the Great Recession, etc.) is the critical importance of providing a superior customer experience. It is evergreen for companies that want to grow [...]

Achieving Customer Growth by Turning Data Into Insights

Every client has an overload of data. Whether using a modern ERP system or struggling with a complex maze of manual spreadsheets, the one item in common is an abundance of data. We have worked with clients with archaic ERP systems, but so long as we can extract data, progress can be made.

Taking Control of Customer Success Using SIOP (S&OP)

We are in a new era with more opportunity to grow than ever before. COVID is largely in the rear-view mirror, and the strong companies are getting stronger. Consumers have returned to the scene and are robust purchasers of products, homes and services. Are you ready to grow and scale? Have you taken control of your end-to-end supply chain so that you can take advantage of the opportunities?

Achieving Customer Loyalty with Modern ERP & Related Technologies

Every successful client is experiencing rapid growth and changing customer requirements. To support this growth in a scalable, profitable manner, a modern ERP system is not preferred; it is a base requirement. Why Has Modern ERP Become Essential Pre-COVID, although preferred, it was less essential in supporting significant improvement [...]

Harvard Business Review: The Future of Customer Experience in Manufacturing

The pace of change among manufacturers had been increasingly significantly before the pandemic, said Lisa Anderson, president of Claremont, CA base LMA Consulting Group, which specializes in manufacturing and supply chain strategies.

Creating Customer Advocates During Supply Chain Disruption

Significant supply chain disruption is impacting the client revenue and impacting their ability to service customers said Lisa Anderson, president of ASCM Inland Empire Chapter and LMA Consulting Group.

SAC: Creating Customer Advocates During Supply Chain Disruption Pac Rim/N.A. Perspectives

Significant supply chain disruption is impacting the client revenue and impacting their ability to service customers said Lisa Anderson, president of Claremont, CA based LMA Consulting Group, Inc and manufacturing expert known for creating supply chain resiliency.
2023-09-16T20:23:52-07:00August 25, 2021|Categories: Supply Chain, Videos & Podcasts, Webinars|Tags: , , |

ASCM: E-commerce and Customer Personalization

Listen as industry professionals discuss what is trending in e-commerce and what is happening in supply chain.
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