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Supply Chain Transformation & Operational Performance

Explore practical insights and executive strategies to drive supply chain transformation and improve operational performance. Discover thought leadership on process improvement, operational excellence, leadership, project and program management, customer fulfillment, and execution to help manufacturers and distributors strengthen agility, improve business performance, and achieve scalable, profitable growth.

The Value of Process Flows

Being a systems pragmatist is critical in not making assumptions about your processes, but rather review every production step to uncover any issues that were not being addressed. Being a systems pragmatist is critical in not making assumptions about your processes, but rather review every production step to uncover [...]

Addressing Warehouse Space Challenges

One of those frequent and frustrating problems with growth can be space. Who has heard, "I've run out of space! What should we do?". Unfortunately it is not uncommon.

Why Strategic Planning is an Oxymoron

Strategy implementation should consider how the organization will have to change and evolve to support the strategy.

What We Can Learn from our Dogs

Think about treating your customers (both internal and external) like you are thrilled to be doing business with them and /or working with them.

The Power of Passion

William Wrigley Jr. clearly had a passion for bringing Catalina Island to life

It’s Not What You Know; It’s Who You Know

As I was debating about what to write about this week, two colleagues walked into my client's office for help in resolving an issue. Upon leaving, one said "It's not what you know; it's who you know". I thought this phrase rang true. Clearly, you have to be competent. [...]

Strategies to Keep Your project On-Track of Manufacturers and Distributors

Since executives count on projects to deliver the vast majority of improvements to company performance (such as growing the business, increasing margins, and accelerating cash flow), keeping the project on track is essential.

The Power of Customer Service & My Poor Car

Customer service can go much further than anyone realizes. A friendly smile at the right time. A suggestion at the right time. Providing a referral. There are countless ways to go over and beyond.

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