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Supply Chain Transformation & Operational Performance

Explore practical insights and executive strategies to drive supply chain transformation and improve operational performance. Discover thought leadership on process improvement, operational excellence, leadership, project and program management, customer fulfillment, and execution to help manufacturers and distributors strengthen agility, improve business performance, and achieve scalable, profitable growth.

What We Can Learn from our Dogs

Think about treating your customers (both internal and external) like you are thrilled to be doing business with them and /or working with them.

2026-05-16T19:52:10-07:00August 31, 2015|Categories: Supply Chain Transformation & Operational Performance, Leadership, Change & Talent|Tags: , |
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The Power of Passion

William Wrigley Jr. clearly had a passion for bringing Catalina Island to life

2026-06-27T14:48:47-07:00August 27, 2015|Categories: Supply Chain Transformation & Operational Performance, Leadership, Change & Talent|Tags: , , , , |
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It’s Not What You Know; It’s Who You Know

As I was debating about what to write about this week, two colleagues walked into my client's office for help in resolving an issue. Upon leaving, one said "It's not what you know; it's who you know". I thought this phrase rang true. Clearly, you have to be competent. [...]

2026-07-04T01:17:11-07:00August 25, 2015|Categories: Supply Chain Transformation & Operational Performance, Leadership, Change & Talent|Tags: , , , , , |
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Strategies to Keep Your project On-Track of Manufacturers and Distributors

Since executives count on projects to deliver the vast majority of improvements to company performance (such as growing the business, increasing margins, and accelerating cash flow), keeping the project on track is essential.

2026-07-06T15:11:17-07:00August 21, 2015|Categories: In The News, Project & Program Management|Tags: , , , , |
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The Power of Customer Service & My Poor Car

Customer service can go much further than anyone realizes. A friendly smile at the right time. A suggestion at the right time. Providing a referral. There are countless ways to go over and beyond.

2026-07-04T01:18:52-07:00August 14, 2015|Categories: Operational Performance, Supply Chain Transformation & Operational Performance|Tags: , , , |
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The Transfer of Ontario Airport & The Challenge Bridging Strategy & Execution

Many of my Inland Empire colleagues and trusted advisors have been supporting the transfer of ownership of the Ontario airport back to the city of Ontario (from LAX airport) for YEARS. It was a big surprise last week when the Los Angeles Times reported breaking news that it is [...]

2026-07-04T01:20:38-07:00August 10, 2015|Categories: Supply Chain Transformation & Operational Performance, Project & Program Management|Tags: , , , |
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Why The Little Things Matter

Think about what seemingly little things you are doing that could provide extra value - or be annoying - to your customers.

2026-07-04T01:22:24-07:00August 4, 2015|Categories: Operational Performance, Supply Chain Transformation & Operational Performance|Tags: , , , |
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Tips for Successful Performance Reviews

Employees might feel that they’re under the microscope during performance reviews, but supervisors should try to provide feedback on a regular basis for better job performance and motivation. As mundane as performance reviews can be, they are vital to success. Hopefully you are spending time with each [...]

2026-07-05T23:38:07-07:00July 31, 2015|Categories: Supply Chain Transformation & Operational Performance, Leadership, Change & Talent|Tags: , |
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