A Tip to Make Sure Innovative Service Remains Top of Mind
Pick up the phone and call a key customer, supply chain partner or someone with intimate knowledge of what your customers desire.
Delivery, Pricing and Sales Support Top List of Three Ways Customer Expectations Changed for Manufacturers and Distributors According to Research
Delivery speed, pricing, and sales support are key ways customer expectations have changed for manufacturers and distributors in today’s market.
67% of Manufacturers and Distributors Feel Customer Service Gaps When Compared to Amazon-Like Offerings According to Survey Conducted by LMA Consulting Group Inc. Gallery67% of Manufacturers and Distributors Feel Customer Service Gaps When Compared to Amazon-Like Offerings According to Survey Conducted by LMA Consulting Group Inc.
67% of Manufacturers and Distributors Feel Customer Service Gaps When Compared to Amazon-Like Offerings According to Survey Conducted by LMA Consulting Group Inc.
over two-thirds of manufacturers and distributors participating in her service gaps research study have reported having to respond to the elevated service standards established by companies like Amazon.
The Amazon Effect: Create a Customer Service Edge
Not only is growth harder to come by but service expectations are elevated due to the Amazon effect.
The Amazon Effect – Exceptional Service
Do all of your employees act as if every customer, supplier and colleague is a key customer?
7 Hot ERP Systems Trends
Stay on top of hot ERP system trends to stay ahead of the competition.
Hot Supply Chain Trends
Observing supply chain trends is important but it is bedrock to success to develop strategies and plans to utilize this information in a way that will help your business succeed. Do you have a team in place to think about how to leverage the top supply chain trends?