As the holidays come to a close work looms depressingly larger for some. Business leaders have to step in to hike motivation levels and bring goals back into focus so that 2015 starts on a strong productive note. Published in ProjectTimes, January 8, 2014 Often, the holiday aftermath can [...]
Collecting lots of data isn’t enough to improve service levels. A successful manager tracks relevant metric trends and puts the information into action. One of the keys to success for any business is to watch metrics trends. In my experience, if a client watches key trends, they tend to [...]
Navigating growth gets tricky if you lose perspective on spending. Keep costs under control by identifying the spot where people, process and technology work best. Understanding and controlling costs has always been a critical success factor for the majority of businesses; however, during times of economic turmoil, it elevates [...]
