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Leadership

Strategies to Keep Your project On-Track of Manufacturers and Distributors

Since executives count on projects to deliver the vast majority of improvements to company performance (such as growing the business, increasing margins, and accelerating cash flow), keeping the project on track is essential.

The Power of Customer Service & My Poor Car

Customer service can go much further than anyone realizes. A friendly smile at the right time. A suggestion at the right time. Providing a referral. There are countless ways to go over and beyond.

The Transfer of Ontario Airport & The Challenge Bridging Strategy & Execution

Many of my Inland Empire colleagues and trusted advisors have been supporting the transfer of ownership of the Ontario airport back to the city of Ontario (from LAX airport) for YEARS. It was a big surprise last week when the Los Angeles Times reported breaking news that it is [...]

Tips for Successful Performance Reviews

Employees might feel that they’re under the microscope during performance reviews, but supervisors should try to provide feedback on a regular basis for better job performance and motivation. As mundane as performance reviews can be, they are vital to success. Hopefully you are spending time with each [...]

The Power of Customer Service

What simple thing can you do for your customer, your supplier, your colleague, your manager? Pay attention to what would make a difference.

Smart Succession Planning: Getting Ready for Your Next Move

Succession planning is not just about planning who will take over your role.

Thanks to my LMA Advocate Awardees

People are cornerstone to business success. LMA Advocates are acknowledged for their contributions to LMA Consulting Group on its 10th year of business.

What Is Company Culture?

Culture seems like such a mysterious topic and executives spend millions to try to create culture change and the like. Yet when you boil it down to the basics, it is really quite simple.

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