Engaging your customers creates a customer service edge There has never been a better time to create a customer service edge! Gone are the days of the last decade when we saw examples of 10% sales growth achieved solely by picking up the phone. Customers expect more for less [...]
Achieve project success by engaging employees through a clear vision, attainable goals and positive feedback. Published in "Project Times" website, August, 2011 Click here for original article. In today’s new normal business environment, sales are lackluster, cash is tight and material prices are squeezing margins. Thus, those projects which [...]
Published in "Project Times" website, August, 2012 Click here for original article. Is accountability a key component to project management? Only if you want to succeed! I often make the mistake of assuming that project leaders and team members understand the critical value of accountability (as I believe it [...]
Pinpointing success is about re-packaging—literally and figuratively—by connecting the dots in a new way and seeing trends and hidden profit opportunities. Published in "The Business Edge" website, November, 2011 There has never been a better time to cultivate an environment of innovation! We are in what has been referred [...]
How effective is your ERP selection and implementation process? Published in "The ACA Group" website, November, 2011 ERP system implementations fell off the grid during the recession; however, I've seen resurgence in the last year. Companies are thinking about investing again. However, although businesses are picking up, they are [...]
Attracting and retaining talent is critical to your success. I’ve lost count on how many times I’ve heard different Executives/ businesses lament over two polar opposites on the same day – 1) We have to cut back immediately (which typically begins with people) 2) We cannot find the appropriate [...]
Learn how your business stacks up with internal and external strengths, weaknesses, opportunities and threats (SWOT), then take action. Volatility is here to stay! Even though we continue to drudge along in the lackluster recovery, excitement remains - earthquakes, nuclear disasters, global conflicts in Libya, oil prices skyrocketing again, [...]
How many managers or employees think performance management is worthwhile? From my experience and research, the answer is few. And, on the other hand, how many complain that the manager or employee is on a different page from one another? Most. This leaves a paradox - most people think [...]
