Amazon has led the way with customer service innovations. Companies have to meet and exceed these new standards to impress customers and retain their business. Amazon has certainly made a splash in recent years with out-of-the-box thinking in terms of customer service! Who thought Sunday deliveries would be possible? [...]
Profit through People by mentoring, listening, training and valuing employee input and contributions. As I’ve been going through my hundreds of articles to put together the 100 tips, it’s become obvious as to which topics resonated with me as essential to delivering bottom line business results. Here are a [...]
To celebrate my 100th Profit Through People(TM) newsletter, I wanted to share 100 of my favorite tips, best practices and strategies with you. I've covered many of these over the 10 years I have had my consulting business and it is my hope that they will give you and [...]
Rushing forward without pertinent tools and processes can hinder your business goals. A systems pragmatist will gain traction by strengthening fundamental areas. As I've been going through my hundreds of articles to put together the 100 tips, it's become obvious as to which topics resonated with me as essential [...]
As the holidays come to a close work looms depressingly larger for some. Business leaders have to step in to hike motivation levels and bring goals back into focus so that 2015 starts on a strong productive note. Published in ProjectTimes, January 8, 2014 Often, the holiday aftermath can [...]
Take notice of the impact your nonverbal presence has on those around you to improve your connection with people. I've noticed lately that walking and speaking with confidence can go a long way! Did you know that 93% of your impact comes through nonverbal channels? Perhaps it's best to [...]
Extract the right data at the right time in a meaningful format for decision-making. Almost every company I work with seems to get caught up in the bells and whistles of their new or upgraded software; however, when push comes to shove, the bells and whistles mean nothing if [...]
You can't give attention to work priorities to grow a more profitable business if you aren't collecting data, measuring variables and tracking trends. I refer to one of my core service lines as "Eagle Eye" since I've found that selecting the right priorities to work on is half the [...]
With an increasingly complex business environment, businesses need to know how to resolve skill gaps in their workplace The skills gap is a rapidly growing issue for manufacturers and distributors. Almost every day that I go into a client, go to a trade association meeting or talk with colleagues, [...]
Excellent leadership is required to outshine the competition. No matter the client, I’m continually reminded of the critical importance of leadership. If you have to choose between leadership skills and prior work experience / technical skills, undoubtedly, leadership skills must win the day. My clients with exceptional leaders outperform [...]
