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CRM (Customer Relationship Management)

With every business looking for a customer service edge your CRM system should set you apart from your competitors to create customer loyalty. Keeping with the customer theme, I thought a brief discussion on CRM would be in order. In the last 5 years, I've seen the importance of [...]

The Value of CRM (Customer Relationship Management)

I'm in process of teaching my first APICS CSCP (Certified Supply Chain Professional) session, and earlier today I taught a section on CRM.  In addition, I've been helping clients select the "right" ERP system to best meet their business priorities, and CRM has emerged as a top priority.  The [...]

Selecting the Right ERP System

For a better return on your investment select the ERP system based on which is most compatible with your business processes vs. technical prowess. ERP systems are not of much value by themselves; however, if you leverage the appropriate functionality to support your business, it can pay back rapidly [...]

Data Driven Leader

Actionable data drives the most successful businesses. To cut through today’s information overload a data driven leader has to be incisive, creative, and decisive. One of the concepts that came out of APICS 2014 was the concept of a data driven leader. We are overloaded with data and messages [...]

The Amazon Effect: Critical Importance of Customer Service

Customer service is no longer just a department. A thriving business will pay full attention to all customer points of contact and ensure positive experiences. Companies that create loyal fans of customers thrive and leave the rest in the dust!  This has never been truer than it is in [...]

Become the Strongest Link in Your Supply Chain

With so many variables in manufacturing, distribution, and customer service, bolstering the strength of every link in your supply chain depends on calculated efforts put into strategic improvements. As The Manufacturing Connector(SM), I work with clients on a comprehensive process to connect the rapid assessment and identification of key [...]

Are You Prepared for a Systems Failure?

Published August 22, 2014 According to today's Wall Street Journal, the U.S.'s largest drugstore chain Walgreens had a database glitch and customers were unable to fill prescriptions. The database issue hit 8200 pharmacy locations. Some customers were inconvenienced while others might be waiting in excruciating pain for the system [...]

2023-09-19T07:48:04-07:00August 22, 2014|Categories: Business & the Economy, I've Been Thinking|Tags: , , |

Do You Need Systems to Have a Successful SIOP Rollout?

You can still have a successful SIOP rollout with minimal to no systems support, but you still need to do your research. No.  As much as most companies get lost in analyzing data and putting together packets of information, it becomes meaningless without the tenets of SIOP.  Of course [...]

2023-09-19T11:23:29-07:00July 10, 2014|Categories: SIOP - S&OP, SIOP Planning & Execution|Tags: , , , , , |

How To Elevate Business Performance with Lean I.T.

Technological innovations are abundant, even overwhelming. Rather than trying to modernize at every turn seek to leverage your I.T. department to provide maximum efficiency without non-value added work. We hear a lot about lean, Toyota Production System and the like; however, I rarely hear about Lean I.T.  A friend [...]

How to Get a Job in Manufacturing IT

Published in Computerworld on April 16, 2014 Manufacturers are investing in technology and systems that help their efficiency or improve profitability, comments Lisa Anderson, out Lisa Anderson, president of Claremont, CA-based LMA Consulting Group, Inc. in Claremont, CA. "They want to automate and provide more visibility about orders to [...]

2023-09-09T14:38:43-07:00April 16, 2014|Categories: In The News, Manufacturing|Tags: , |
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