Want to stand out from the crowd and provide loyalty-endearing service with rapid turnaround times? Create a customer service edge. There has never been a better time to create a customer service edge! Gone are the days of picking up the phone with easy orders on the other end! [...]
Collaboration at work is vital to make all of the pieces fit together to improve teamwork, customer service and profitability. I’m seeing that only those clients who collaborate thrive. More and more, customers are demanding dramatically improved service and shorter lead times. Mega distributors like Amazon are elevating expectations. [...]
Believe it or not, there is a time to throw out priorities! As much as I talk about priorities, I'm sure you're wondering if I've lost my mind by saying "don't prioritize". Possibly; however, there is a time to throw out priorities! What do you need to accomplish to [...]
Take notice of the impact your nonverbal presence has on those around you to improve your connection with people. I've noticed lately that walking and speaking with confidence can go a long way! Did you know that 93% of your impact comes through nonverbal channels? Perhaps it's best to [...]
Processes are often undervalued. I have always been a process consultant yet I found out that I undervalued my value when it came to processes - if it can happen to someone who talks about processes continually, it can certainly happen to anyone. And it does! I find that [...]
Success begins and ends with your customers. I recently was the subject of what's called a "member spotlight" Q&A (question and answer) session about my business. Knowing my business centers on the supply chain, my interviewer asked me to draw a picture of a supply chain. It's always a [...]
Stay in the manufacturing game- avoid common program management pitfalls. In today’s business environment, manufacturing leaders must do more with less – and deliver superior customer service at the same time. In my 25 years of experience as an operations executive and global business consultant, I’m seeing an unprecedented [...]
Published in SupplyChainOpz in March 2014 Manufacturing and Supply Chain Expert, Lisa Anderson, MBA, CSCP, CLTD, president of LMA Consulting Group Inc., blog was selected as one of the top 100 supply chain management blogs worldwide.
Complexity abounds in manufacturing management; can you rise to the challenge? Complexity abounds! Supply chains are extended. Risks must be mitigated. Rules and regulations are increasing. Talent is in short supply. 95% of business is outside the U.S. yet expanding internationally brings challenges and complexity. Customers are demanding more [...]
