The Power of Customer Service & My Poor Car
Customer service can go much further than anyone realizes. A friendly smile at the right time. A suggestion at the right time. Providing a referral. There are countless ways to go over and beyond.
Should We Always Aim to Reduce Inventory Levels?
Though reducing inventory is generally advisable special situations arise when stocking inventory makes good business sense.
The Transfer of Ontario Airport & The Challenge Bridging Strategy & Execution
Many of my Inland Empire colleagues and trusted advisors have been supporting the transfer of ownership of the Ontario airport back to the city of Ontario (from LAX airport) for YEARS. It was a big surprise last week when the Los Angeles Times reported breaking news that it is [...]
Why The Little Things Matter
Think about what seemingly little things you are doing that could provide extra value - or be annoying - to your customers.
Tips for Successful Performance Reviews
Employees might feel that they’re under the microscope during performance reviews, but supervisors should try to provide feedback on a regular basis for better job performance and motivation. As mundane as performance reviews can be, they are vital to success. Hopefully you are spending time with each [...]
Project Leadership Remains #1 Key to Success
Whether a project is successful or not will depend on many variables but none plays a larger role than leadership.
The Power of Databases
Databases are powerful for countless business decisions and programs. If data is being tracked, gain access to it and think about how you could analyze the data. If it isn't being tracked, start by tracking a few key metrics.
California Declares State of Emergency After Floods Wash Out Part of Interstate 10
Flood damage on Interstate 10 in California, leading to a state of emergency and significant disruptions to traffic and supply chains.
Take A Bit of Risk
What have you been thinking about trying but were concerned about unintended consequences? What risk have you been thinking about? Does it have a shot of success without causing significant damage?
I Can’t Find What I Need in My Warehouse!
Inventory accuracy depends on so many moving parts. But a top-to-bottom understanding of the process combined with speedy adjustment responses would dramatically improve accuracy, thus, boosting business results.