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Operational Performance & Transformation

My Backstory & How We Develop Talents

Think about your talents.  What are they?  How do you utilize them?  Or how could you utilize them?  Also, take some time to think about your employees, peers and leaders.  What are their talents? 

Amazon’s Deal with Party City & More Competitors

Since Amazon is willing to search for win-win deals with the competition, who knows what will come next.  Are you impacted by Amazon? 

It’s a Small World & the Customer Experience

No matter your position, try experiencing your company as a customer would.  Are you able to call whoever you might need to talk to without annoying phone system automation? 

The Talent Shortage – What to Do…

Explore strategies to overcome the talent shortage in today's competitive business landscape. Some tips for what you can do.

Outstanding Customer Experience Can Be A Key Differentiator For Successful Businesses

CLAREMONT, Calif., August 1, 2018/ExpertClick/ -- Organizations that offer outstanding customer experience are often those that are more innovative, profitable, and higher performing, according to The Society for the Advancement of Consulting® (SAC). Innovative Cultures That Exceed Customer Needs Breed Success “It is worthwhile to invest in customer service [...]

Manufacturing Expert, Lisa Anderson, Presents 2018 LMA Advocate Award to Aerospace Executive, Kelly Ford

CLAREMONT, CALIFORNIA – July 27, 2018 –  Manufacturing and Supply Chain Expert,  Lisa Anderson, MBA, CSCP, CLTD, president of LMA Consulting Group Inc., presented the 2018 LMA Advocate Award to Aerospace/Defense executive, Kelly Ford.  "It is a pleasure to recognize Kelly Ford with our 2018 LMA Advocate Award.  We [...]

What Tours Have You Gone on Lately?

How recently have you gone on a tour?  You might want to start by going on a tour of your company.  As strange as it sounds, it can be eye opening if you take the view of an external tour and see what you observe.  Better yet, take others with you and see what they observe.

Ireland’s Lean, Green Forklift Plant Proves Robots & IoT Not Required

According to a new an Industry Week article, you can achieve amazing growth and success without robots and IoT!  Combilift has used innovation, creativity and the customer experience to go it alone with amazing results!  Safer, simpler, smarter is their tag line.

Gaining New Ideas to Increase Business Value

There is no doubt that the most successful executives utilize all of these techniques to make sure they generate a seemingly never-ending stream of ideas to increase the value of their business.  Will you set aside time on a daily, weekly and monthly basis to priorities these activities? 

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