Lessons learned from my Procurement Mentor: Negotiations Success
I've seen many examples of companies and executives insisting on "negotiating" for a reduction in costs at the expense of all else.
Tips for decreasing inventory levels without affecting your customers!
effective inventory reduction strategies that maintain customer satisfaction, emphasizing skilled personnel and structured processes
The Keys to Delivering Exceptional Customer Service
These techniques epitomize "profit through people" - through your customer relationships.
Achieving Inventory Velocity “and” Customer Delight
How can the Acme Company situation change with inventory velocity?
The $1 million dollar planner
With all the competing demands within a supply chain organization, a $1 Million Dollar Planner is the person that can see the bigger picture and communicate just how the company’s objectives can be achieved.
Forecasts are always wrong so why bother?
There is no downside in prioritizing additional time to forecasting - at the minimum; you'll have a better understanding of your customer's needs.
Customer Service
Exceptional customer service and customer relations can make or break your business. A few tips to improve your customer service.
Customer Collaboration
Customer collaboration is always a good idea; however, leveraging customer collaboration during challenging economic times can be one of the keys to success.
Why Customer Service Should be #1
The good news is that any business or person can stand out in the crowd with exceptional customer service - no investment required.
Often Overlooked Options to Drive Revenue Growth
In today's new normal business environment, characterized by sluggish growth, tight liquidity, elevated customer expectations and a general theme of "more for less", there's no doubt revenue has to be a top priority.