The Keys to Delivering Exceptional Customer Service
These techniques epitomize "profit through people" - through your customer relationships.
Profit Through People
Once the people elements are in place, processes compliment them. Implementing processes boils down to planning, executing, auditing and standardizing. Again, the key to success ties back to people.
Successful System Implementations
The multifaceted task of implementing a successful ERP system starts with selecting the “right” system and having a cohesive, adaptable strategy.
A Few Secrets to Plant Manager Success
Today's international business climate is becoming more and more competitive and tough to stand out in the crowd.
Finance… bean-counters or value added resources?
Would you be surprised to learn that with ALL three of my examples, there were naysayers who thought there was something wrong with the resource?
Reducing waste
In manufacturing, the only route to success is to manage costs, reduce waste, and increase efficiencies. From a waste point-of-view, here are six tips to successfully reduce waste which will not only reduce costs but it also improve customer service.
Strategy – it doesn’t fail in formulation; it fails in execution
By focusing on people and process vs. debating the fine points of strategy (in essence, go with the 80/20 of strategy formulation), you are much more likely to have a successful strategy execution.
Customer Service
Exceptional customer service and customer relations can make or break your business. A few tips to improve your customer service.
Implementing Processes
In my experience, processes are discussed and debated expertly; however, many times, they fail in execution.
Defining and Controlling Costs
Navigating growth gets tricky if you lose perspective on spending. Keep costs under control by identifying the spot where people, process and technology work best.