When we think of why a customer buys from us and how to retain them we need to look at every aspect of our business, who adds value and who are the Contact Points or CP’s. We also need to adopt a simple company operating philosophy I call SLURPY.
ore than 50% of client requests in the last several months have related to inventory. In fact, it seems to be a trending hot topic! In today's era of the Amazon Effect where customers expect more and have ZERO patience to wait yet we are in a volatile environment with tariffs and concerns about space, costs and more, more inventory is needed to grow the business yet businesses cannot afford it.
If you cannot provide rapid, customized service with easy returns and 'extra value', you will be left in the dust. The needs aren't going away. If anything, Amazon continues to raise the bar.
Hurricane Dorian is certainly taking over the news as it threatens devastation. Mitigate Hurricane Dorian's impact with a resilient supply chain strategy. Ensure business continuity and agility.
According to a recent project44 report, 94% of business purchasers surveyed expect the same level of customer satisfaction from a business transaction as they do when making a personal purchase. These expectations revolve around “low-cost, fast and highly transparent delivery of goods.”
There is extreme volatility in today’s end-to-end supply chain. To be successful, you need a resilient supply chain. Are you keeping up with all the changes?
Supply chain resiliency requires acute attention to inventory and cost pressures for manufacturers and distributors.
Reshoring was at record levels in 2018! Manufacturers are starting to return as they see the total costs of offshoring combined with the rising costs in China and improved competitiveness of the U.S.
According to Reuters, the biggest shakeup in decades is coming to the shipping industry as the IMO regulations go into force in January.
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