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Operational Performance & Transformation

Vision Backed with BIG Goals & Leadership

SAP CEO Bill McDermott talked much more than just about data. One of his most compelling stories related to turning around Xerox's lowest performing division and ending the year as #1. Who says success isn't derived from leadership has his/her head buried in the sand. The keys Bill described [...]

Technical Innovation & Japan’s Bullet Train

While in Japan last week, I had the opportunity to ride the bullet train three times - and, even waited to go back to Tokyo from Mt. Fuji to see it whiz past since you cannot see it in action in Tokyo as a terminal station - simply amazing [...]

2024-05-21T22:38:17-07:00November 17, 2016|Categories: I've Been Thinking, Innovation & Digital Enablement|Tags: , , |

Shangri-La: the Best Hotel Service Bar None

What are you doing to provide this level of service to your customers?  Are you providing what they have asked for or what they would love if they knew to ask for it?

Chicago Cubs – playing the long game…

There is quite a bit of effort required to be loyal – whether for a few years or 108 years. Perhaps we should find a “cause” worthy of loyalty. Does your manager inspire loyalty?

Strategic Pricing

If you are already on top of pricing, take a step back and think about pricing from a strategic standpoint.  How important is pricing as a reason your customers buy from you instead of the competition?  

Favorite Charities 2016

Find out what is important to your colleagues, your boss and/or your employees.  Whether or not you can ever do anything to help with these causes, don't you think it would be good to know what is important to them?

The Power of Students

Similar to these students, do you see it as an exciting opportunity - and turn it into one?!  Or, do you see it as a chore?  

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