Big Customer Promises
Don't get too worked up trying to think about your bold customer promise. Start by thinking about your view of your customers.
Congratulations to Kash Gokli
Kash Gokli Receives 2016 LMA Advocate Award
The Largest Newspaper Operations in the U.S. – the L.A. Times
Last week, I went on a fascinating tour of the L.A. Times operations. It was quite impressive - and massive. Did you know the L.A. Times has has the largest operation in the U.S.? They print for the Wall Street Journal, USA Today and others in addition to the L.A. Times.
Staples & the Power of Customer Service
When I've needed customer service the most, Staples has been there!
Successful CEOs/ Presidents & Leadership
I cannot tell you how people I've seen who have had a profound impact - with followers throughout the company - who were not in a direct leadership role.
M&A is on the Rise
Even if you don't plan to sell, shouldn't you be interested in increasing the value of your business for an ESOP
The Importance of Recognition
At my 10 year bash, I committed to recognizing one person each year on the anniversary of LMA Consulting.
The Importance of Global
The first step to navigating the global marketplace is to be aware.
How Challenging ERP Can Be!
If there was ever a subject that couldn't be impacted in a week, it is ERP. With that said, I take that as a challenge and have come up with action items.
A Picture is Worth a 1000 Words
One simple graph or hand drawing on a white board or flip chart will communicate more than a 1000 words.