Supply Chain Expert Lisa Anderson Shares Big Picture Perspectives for Profit Opportunities
Lisa Anderson's new book offers unique perspectives on turning everyday business interactions into profitable opportunities for innovation.
Disney’s Main Street Electrical Parade and Compelling Timeless Experiences
Create compelling, timeless customer experiences to boost engagement and loyalty. Lessons from Disney's Main Street Electrical Parade.
Are You Investing in Service?
Invest in customer service like you do in people and systems to stand out and maintain a competitive edge in today's market.
Obsession with Your Customer
Technology for technology sake is expensive and useless. Put it to work.
Shangri-La: the Best Hotel Service Bar None
What are you doing to provide this level of service to your customers? Are you providing what they have asked for or what they would love if they knew to ask for it?
Why Customer Service Trumps All!
Customer service should rise to the top of your list in terms of priorities - assuming you want to maintain and grow your business and/or would like to enjoy your work life
Big Customer Promises
Don't get too worked up trying to think about your bold customer promise. Start by thinking about your view of your customers.
Staples & the Power of Customer Service
When I've needed customer service the most, Staples has been there!
Vivid Sydney is Spectacular
What are you doing to attract new customers, employees and other partners during your low season?
