Repeat Customers Come Back for Service
Repeat customers come back for service. In today's world, quality must be an assumption; thus, the key is to stand out in the crowd with service.
A Tip to Make Sure Innovative Service Remains Top of Mind
Pick up the phone and call a key customer, supply chain partner or someone with intimate knowledge of what your customers desire.
Lean: Uncommon Common Sense
Lean benefits are not found in a three-day workshop, but rather arise and are sustained through culture change.
Start with Your Customer
Success begins and ends with your customers.
Profit Drivers
The key to success isn't to think about profit but instead to think about profit drivers.
Metrics for Customer Loyalty
Polling my clients and contacts, I've found there's no exception to the rule that customer loyalty is no longer a nice-to-have; instead, it must be an assumption in today's "new normal" business environment.
The Keys to Delivering Exceptional Customer Service
These techniques epitomize "profit through people" - through your customer relationships.
Sales Strategies
No company can be successful without sales growth. Thus, a few sales strategies are always needed. Do not "sell" - sounds like I've lost my mind but "selling" in the traditional sense is no longer largely successful. And, who wants to "peddle the streets"? Instead focus on providing value. [...]
Customer Service
Exceptional customer service and customer relations can make or break your business. A few tips to improve your customer service.
The Value of Customer Service
The value of customer service might not be clear until it's necessary - after all, it seems like not a big deal to potentially sacrifice a bit of service in order to gain a good discount.