The Power of Customer Service
What simple thing can you do for your customer, your supplier, your colleague, your manager? Pay attention to what would make a difference.
Customer Service…the Art of Success
The nice thing about customer service is that it doesn't require money or complex requirements; it's all about attitude.
What can we learn from Amazon with service?
What can we learn from Amazon when it comes to customer service?
Repeat Customers Come Back for Service
Repeat customers come back for service. In today's world, quality must be an assumption; thus, the key is to stand out in the crowd with service.
A Tip to Make Sure Innovative Service Remains Top of Mind
Pick up the phone and call a key customer, supply chain partner or someone with intimate knowledge of what your customers desire.
Lean: Uncommon Common Sense
Lean benefits are not found in a three-day workshop, but rather arise and are sustained through culture change.
Start with Your Customer
Success begins and ends with your customers.
Profit Drivers
The key to success isn't to think about profit but instead to think about profit drivers.
Metrics for Customer Loyalty
Polling my clients and contacts, I've found there's no exception to the rule that customer loyalty is no longer a nice-to-have; instead, it must be an assumption in today's "new normal" business environment.
The Keys to Delivering Exceptional Customer Service
These techniques epitomize "profit through people" - through your customer relationships.