Published January 9, 2015 I started writing this about supply chain strategy, and I might go back to that topic next week as I was preparing to teach an APICS CSCP (certified supply chain professional) class tomorrow; however, I was diverted on a conference call that compelled me to [...]
Published January 2, 2015 On the 2nd day of 2015, I'm reminded of the power of relationships. I just finished a lunch with a wonderful, 20-year friend and former colleague, and this topic is top of mind. What could be more important in our personal and business lives? The [...]
Published December 26, 2014 There have been a few times in the last day where I'm reminded of the value of customer service. There is an art to success. It is not merely the words spoken. Instead, it has to do with whether the person seems to truly care [...]
Published November 21, 2014 I just left an executive SIOP (sales, inventory & operations planning) meeting with a client. We are rejuvenating the process to gain alignment and to spur a rapid improvement in on-time delivery (which will be followed by a reduction in lead times). I've been working [...]
Published November 2, 2014 It just so happens that I've been on several trips this month for work and tourist stops/ getting together with good friends. Seattle is the latest in a series of enjoyable long weekends. It certainly has a different feel from New York and New Orleans [...]
Published October 24, 2014 According to today's Wall Street Journal, UPS had robust growth in the third quarter, which was strongly influenced by the e-commerce boom. E-commerce now accounts for about 45% of U.S. packages. Is e-commerce on your radar? I'm on the flight back from Phoenix as I [...]
Published October 10, 2014 I recently read an article in the Wall Street Journal about the fast rise of manufacturing wages in some areas. The largest increase has been in Texas at 25%; however, wages are beginning to rise across the board. According to my skills gap research study, [...]
Published September 26, 2014 In today's Wall Street Journal, there is an article about Alan Turing who believed strongly in artificial intelligence and is one of the pioneers related to understanding the power of the computer. What I found compelling about the article was it's sub-title, "Today's biggest innovations [...]
Published September 5, 2014 According to today's Wall Street Journal, Amazon and the US Postal Service are testing a new delivery service for groceries including meat, produce etc. They already partner on Sunday deliveries and are expanding their collaboration efforts to see if this new model can be successful. [...]
Published August 22, 2014 According to today's Wall Street Journal, the U.S.'s largest drugstore chain Walgreens had a database glitch and customers were unable to fill prescriptions. The database issue hit 8200 pharmacy locations. Some customers were inconvenienced while others might be waiting in excruciating pain for the system [...]
