Leaders Must Be Strong!
There is ZERO doubt in my mind that strong leaders will prevail in the worst of conditions whereas weak leaders can cause even the BEST people to fail.
The Value of Relationships
Relationships do not cost a cent; instead, the cost is in time and focus.
Customer Service…the Art of Success
The nice thing about customer service is that it doesn't require money or complex requirements; it's all about attitude.
The Value of Simplification and Business Results
I find that the vast majority of my clients get hung up in finding the "perfect solution", in analyzing "one more" set of data and the like.
Seattle State of Mind – Find Your Passion
Do you have a passion for your job? Is there a way you can do more of what you love to do?
UPS Notes E-Commerce Boom
According to today's Wall Street Journal, UPS had robust growth in the third quarter, which was strongly influenced by the e-commerce boom. E-commerce now accounts for about 45% of U.S. packages. Is e-commerce on your radar? I'm on the flight back from Phoenix as I went to meet with [...]
Manufacturing Wages are Going UP!
Manufacturing wages are rising, driven by a skills gap and competition for qualified talent, urging companies to review strategies.
Innovation Does NOT Need to be the Next iPhone!
There are very few companies who will become wildly successful by inventing the new iPhone.
Amazon & US Postal Service Collaborate for Success
According to today's Wall Street Journal, Amazon and the US Postal Service are testing a new delivery service for groceries including meat, produce etc.
Are You Prepared for a Systems Failure?
Think about what would happen if your system went down. What is most critical?