August 10, 2015 Many of my Inland Empire colleagues and trusted advisors have been supporting the transfer of ownership of the Ontario airport back to the city of Ontario (from LAX airport) for YEARS. It was a big surprise last week when the Los Angeles Times reported breaking news [...]
August 4, 2015 I dropped my phone last week which I've done many times before; however, this time it shattered. Thus, I had to use my insurance to get a replacement phone. I received my replacement phone and got everything working, and then I realized it wouldn't charge on [...]
July 20, 2015 I'm on a whirlwind trip with my brothers and nephew - 5 days, 3 states, 4 cities and lots of miles. One of the stops was Las Vegas so that Dylan could ride the Stratosphere roller coaster (and Brian could eat White Castle hamburgers......although I am [...]
July 10, 2015 I've seen a few examples of the power of customer service this week, and it propelled me to write on what a huge impact it can have. For example, I participated in 3 full days of ERP demonstrations in order to provide expertise on which sofware [...]
How many times have you heard about managing cost (or saving money) in the past week? I bet quite a few as almost all companies focus significant efforts on cost. In all functions and certainly if you are in or responsible for Operations, a large portion of your responsibility [...]
Certainly on Memorial Day weekend, it is important to honor those who have served and to set aside time to spend with family. It shouldn't take a special holiday for us to focus on these priorities; however, it certainly is a great reminder. I find that we get so [...]
I attended the Grand Ole Opry last night.....what an amazing Country Music tradition! I love that the Grand Ole Opry is actually a radio show. Now, in addition to having the radio station featured on the stage, it also includes #Opry. Times evolve but radio still rules in Nashville! [...]
I attended the compelling Renaissance Executive Forums All Member meeting last week in the Inland Empire, and it got me thinking about female leaders. One of the keynote speakers discussed this topic. Who would think it would take me attending an event to think about an obviously appropriate topic? [...]
My APICS (#1 trade association for supply chain and operations management) chapter hosted an executive panel & networking symposium which was focused on the topic of innovation. Innovation is a critical topic! Problem solving and maintaining the status quo is no longer enough as customers expect more, regulations increase [...]
Quality must be an assumption. The problem with assumptions such as service and quality is that people lose focus because there is little conversation about the topics when "all is well". People are typically not rewarded for things that don't happen. For example, if there is a crisis, people [...]
