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I’ve Been Thinking Newsletter

Why We Shouldn’t Shy Away from Risk

I always look for trends as I find that the 80/20 of success comes from watching and proactively addressing trends.

Why Implementation is the 80/20 of Success

Think about a project you are in the midst of implementing or thinking about implementing. What can you do to "stack the deck" in the favor of success?

Why Doing It Right the First Time is NOT Always Right

We commonly hear the phrase "Do it right the first time". Of course, generally speaking, who wouldn't want to do that? Waste is bad. However, I've found that there is a time when doing it right the first time is NOT the path to success.

Leaders Must Be Strong!

There is ZERO doubt in my mind that strong leaders will prevail in the worst of conditions whereas weak leaders can cause even the BEST people to fail.

The Value of Relationships

Relationships do not cost a cent; instead, the cost is in time and focus.

Customer Service…the Art of Success

The nice thing about customer service is that it doesn't require money or complex requirements; it's all about attitude.

The Value of Keeping in Touch

The value of keeping in touch is obvious from a personal standpoint; however, it might be less obvious from a business standpoint especially as we are all BUSY, BUSY, BUSY.

The Value of Simplification and Business Results

I find that the vast majority of my clients get hung up in finding the "perfect solution", in analyzing "one more" set of data and the like.

Seattle State of Mind – Find Your Passion

Do you have a passion for your job? Is there a way you can do more of what you love to do?

UPS Notes E-Commerce Boom

According to today's Wall Street Journal, UPS had robust growth in the third quarter, which was strongly influenced by the e-commerce boom. E-commerce now accounts for about 45% of U.S. packages. Is e-commerce on your radar? I'm on the flight back from Phoenix as I went to meet with [...]

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