The Power of Caring & Hospice of the Valley
Think about what type of environment you want to create in your company, department, team or with your customers and suppliers. How can you make that a reality?
The Beatles Cirque du Soleil and Supply Chain
Think about one of your products or materials. What does your supply chain look like?
The Pope & Visionary Leaders
There is no way to become a visionary in a week; however, you certainly can take steps to lead you towards this path. Start by not being afraid to stand out from the crowd.
Labor Day Parades & the Value of Tradition
Traditions are a great way to bring people together. What traditions do you have at work?
What We Can Learn from our Dogs
Think about treating your customers (both internal and external) like you are thrilled to be doing business with them and /or working with them.
The Power of Passion
William Wrigley Jr. clearly had a passion for bringing Catalina Island to life
It’s Not What You Know; It’s Who You Know
As I was debating about what to write about this week, two colleagues walked into my client's office for help in resolving an issue. Upon leaving, one said "It's not what you know; it's who you know". I thought this phrase rang true. Clearly, you have to be competent. [...]
The Power of Customer Service & My Poor Car
Customer service can go much further than anyone realizes. A friendly smile at the right time. A suggestion at the right time. Providing a referral. There are countless ways to go over and beyond.
The Transfer of Ontario Airport & The Challenge Bridging Strategy & Execution
Many of my Inland Empire colleagues and trusted advisors have been supporting the transfer of ownership of the Ontario airport back to the city of Ontario (from LAX airport) for YEARS. It was a big surprise last week when the Los Angeles Times reported breaking news that it is [...]
Why The Little Things Matter
Think about what seemingly little things you are doing that could provide extra value - or be annoying - to your customers.