The Power of Customer Service & My Poor Car
Customer service can go much further than anyone realizes. A friendly smile at the right time. A suggestion at the right time. Providing a referral. There are countless ways to go over and beyond.
The Transfer of Ontario Airport & The Challenge Bridging Strategy & Execution
Many of my Inland Empire colleagues and trusted advisors have been supporting the transfer of ownership of the Ontario airport back to the city of Ontario (from LAX airport) for YEARS. It was a big surprise last week when the Los Angeles Times reported breaking news that it is [...]
Why The Little Things Matter
Think about what seemingly little things you are doing that could provide extra value - or be annoying - to your customers.
Take A Bit of Risk
What have you been thinking about trying but were concerned about unintended consequences? What risk have you been thinking about? Does it have a shot of success without causing significant damage?
The Power of Customer Service
What simple thing can you do for your customer, your supplier, your colleague, your manager? Pay attention to what would make a difference.
Why Looking at Return on Investment (ROI) is So Much Better than Cost
How many times have you heard about managing cost (or saving money) in the past week? I bet quite a few as almost all companies focus significant efforts on cost. In all functions and certainly if you are in or responsible for Operations, a large portion of your responsibility [...]
Why It’s Important to Honor Those Who Served & Take Time for Family
Certainly on Memorial Day weekend, it is important to honor those who have served and to set aside time to spend with family.
Grand Ole Opry & Why Tradition Still Matters
Do you know what your company's traditions are? If not, find out. Ask long-term employees.
Do You Have Enough Female Leaders?
No matter your position, think about how you can help promote the advancement of women.
Innovation Tips from the APICS-IE Executive Panel & Networking Symposium
A common problem with thinking about 10 tips (let alone the 100 tips we probably received at the symposium) is that it can be overwhelming. Instead, pick your favorite.