Published September 5, 2014 According to today's Wall Street Journal, Amazon and the US Postal Service are testing a new delivery service for groceries including meat, produce etc. They already partner on Sunday deliveries and are expanding their collaboration efforts to see if this new model can be successful. [...]
Want to stand out from the crowd and provide loyalty-endearing service with rapid turnaround times? Create a customer service edge. There has never been a better time to create a customer service edge! Gone are the days of picking up the phone with easy orders on the other end! [...]
Collaborating with supply chain partners not only develops stronger partnerships but it also can deliver significant bottom line business results. I've noticed that my strongest clients dedicate time and attention to developing relationships and collaborating with their suppliers, customers, transportation partners, brokers, trusted advisors etc. There are countless options [...]
Engaging your customers creates a customer service edge There has never been a better time to create a customer service edge! Gone are the days of the last decade when we saw examples of 10% sales growth achieved solely by picking up the phone. Customers expect more for less [...]
As the global economy is in turmoil, almost all businesses are thinking about how to succeed during this turmoil. In some cases, businesses are struggling to survive and in need of turnaround strategies. In other cases, the business is achieving targets but concerned about future growth. Or, the business [...]
Partner with customers: Treat your customers as partners and brainstorm freight savings opportunities that would yield a win-win. There are a myriad of possibilities once you have a common goal. Partner with suppliers: Fierce negotiation isn't going to "win the race". Instead, treat your freight carriers as partners. Share [...]
Customer collaboration is always a good idea; however, leveraging customer collaboration during challenging economic times can be one of the keys to success. Pick up the phone - some of the largest successes I've seen result from simple yet critical conversations. It can be as simple as calling a [...]
