What We Can Learn from our Dogs
Think about treating your customers (both internal and external) like you are thrilled to be doing business with them and /or working with them.
The Power of Passion
William Wrigley Jr. clearly had a passion for bringing Catalina Island to life
It’s Not What You Know; It’s Who You Know
As I was debating about what to write about this week, two colleagues walked into my client's office for help in resolving an issue. Upon leaving, one said "It's not what you know; it's who you know". I thought this phrase rang true. Clearly, you have to be competent. [...]
The Power of Customer Service & My Poor Car
Customer service can go much further than anyone realizes. A friendly smile at the right time. A suggestion at the right time. Providing a referral. There are countless ways to go over and beyond.
The Transfer of Ontario Airport & The Challenge Bridging Strategy & Execution
Many of my Inland Empire colleagues and trusted advisors have been supporting the transfer of ownership of the Ontario airport back to the city of Ontario (from LAX airport) for YEARS. It was a big surprise last week when the Los Angeles Times reported breaking news that it is [...]
Why The Little Things Matter
Think about what seemingly little things you are doing that could provide extra value - or be annoying - to your customers.
The Power of Databases
Databases are powerful for countless business decisions and programs. If data is being tracked, gain access to it and think about how you could analyze the data. If it isn't being tracked, start by tracking a few key metrics.
Take A Bit of Risk
What have you been thinking about trying but were concerned about unintended consequences? What risk have you been thinking about? Does it have a shot of success without causing significant damage?
The Power of Customer Service
What simple thing can you do for your customer, your supplier, your colleague, your manager? Pay attention to what would make a difference.
How to Be Prepared for GROWTH!
Take stock of where you are and what levels of growth you expect. Undoubtedly, preparation action items will pop to mind.