The Amazon Effect Won’t Die!
If you cannot provide rapid, customized service with easy returns and 'extra value', you will be left in the dust. The needs aren't going away. If anything, Amazon continues to raise the bar.
Impact of Your Customer’s First Experience with Your Product or Service
Your customers' first impression can be very important. It gives them a "feeling" about your product or service.
How Customer Service & Retention Directly Impact Profits & Performance
June 11, 2019 Since I've been speaking to CEOs about "Pricing & Profits", the true impact of customer service and retention is arising as a game changer. Can you create a situation where you make a "forever promise" to your customers? It certainly will directly impact your customers' perceptions [...]
Amazon Adds In-Garage Delivery Option
According to Good Morning America, Amazon is adding in-garage delivery options to its already vast array of delivery options - in-home and in-car.
Have you Thought about Increasing Demand?
No matter the position of my client (typically a CEO, Owner, CFO, General Manager or Board member), he/she is interested in increasing demand, and the project we are brought in to focus on relates to increasing demand, either directly or indirectly.
What’s Ahead for Business?
Our most successful clients will be thinking about these trends to integrate into their strategy, their customer conversations and their employee and partner plans. Are you positioned to take advantage of the opportunities and avoid the risks?
Manufacturing Adds the Most Jobs in the Year
According to Industry Week, manufacturing employment increased almost 300,000 over the last year! This is after increasing around 200,000 the year prior which is more than a 40% increase.
Supply Chain Resiliency: Video Interview on Disruption in Logistics
With an increasing frequency, supply chain partners are pulling together to find solutions to challenges. Moreover, the strategic use of data is at a premium. Our most successful clients don't wait for these disruptors to crush them.
The Resilient Supply Chain: Does Supplier Negotiation Work?
Insights into the role of supplier negotiation in strengthening supply chain resilience and business partnerships.
What Should We Be Thinking for the 2nd Half of the Year?
As hard as it is to believe, we are almost half-way through the year. As a result, we should be thinking NOW about what to stop, start and continue for the second half of the year.