Technology is a tricky topic. On one hand, almost everyone has put technology and ERP implementations on hold due to concerns about COVID impacts and to conserve cash. On the other hand, it is the best time to gain employees' attention and focus to upgrade technology to scale the business, create a superior customer experience and deliver bottom line results.
While leading a panel "Building Resiliency in the Supply Chain" with gurus from Georgia Tech, the leading experts in global logistics and associated research, several intriguing concepts arose.
July 24, 2020 According to Forbes, COVID-19 accelerated e-commerce growth by 4-6 years. Smart players are taking advantage of the opportunity. Only Amazon takes in more money than Shopify's websites, and analysts are predicting a 75% annual rise in the next five years. The ONLY item in common across [...]
July 19, 2020 The most recent webinar in our APICS Inland Empire webinar series featured Frank Moullet from Shamrock Foods talking about distribution, food service and how they've navigated through COVID-19. We had an engaging discussion on how they made a sharp right turn pivot early on and [...]
E-Commerce & the Rise of Online According to the statistics as well as client commentary, e-Commerce sales and online everything is on fire: According to data from Adobe Analytics, the second half of March saw a 25% increase in e-commerce sales. Even more impressive, Adobe said that April [...]
Do you consider your technology leader an integral member of your executive team? If not, why not? Prior to the coronavirus pandemic, technology was starting to take over the world.
Do you want to be Amazon or Sears? Sears used to be the Amazon of its time, but they failed to change with the times. There is little life left in this former powerhouse of retail. On the other hand, Amazon continues to evolve and is clearly doing quite [...]
Pay attention to collaboration opportunities and reverse logistics. There can be a significant hidden opportunity in this topic. Why not focus attention and see what can be achieved with some common sense and collaboration.
If you cannot provide rapid, customized service with easy returns and 'extra value', you will be left in the dust. The needs aren't going away. If anything, Amazon continues to raise the bar.
According to a recent project44 report, 94% of business purchasers surveyed expect the same level of customer satisfaction from a business transaction as they do when making a personal purchase. These expectations revolve around “low-cost, fast and highly transparent delivery of goods.”
