The Amazon Effect: Why We Must Pay Attention to Our Customers
Two thirds of manufacturers and distributors have customer service gaps when compared to Amazon and mega-distributors like Amazon.
The Power of Partnerships
What partnerships do you have in place? Take a few minutes to gather your team and think about strategic partnerships.
The Value of CRM (Customer Relationship Management)
You might wonder what you can do with CRM if you do not have CRM software. Plenty!
Critical Success Factors are the 80/20 of ERP – and Business – Success
Think about your critical success factors. Whether you are selecting a system or not, you'll make better decisions if you understand these factors.
6 Process & Systems Trends for Success
Business processes should evolve as the business climate changes by keeping an eye out for emerging trends and finding opportunities to pull ahead of the competition.
Selecting the Right ERP System
I find that my ERP selection projects are far more focused on business processes than on technical specs.
UPS Notes E-Commerce Boom
According to today's Wall Street Journal, UPS had robust growth in the third quarter, which was strongly influenced by the e-commerce boom. E-commerce now accounts for about 45% of U.S. packages. Is e-commerce on your radar? I'm on the flight back from Phoenix as I went to meet with [...]
Why Upgrade Your ERP System?
Selecting and implementing a new ERP system is no small endeavor; however, it can yield vast results in the right situation.
The Manufacturing Connector – Systems Pragmatist
To achieve significant progress on new organizational processes or systems tackle the fundamental to do list first: understand your current processes to figure out where the opportunities for improvement and systems leverage lie.
Innovation is a Must for Project Success
Instead of following this path to work hard yet leave many half-finished projects hanging around, we need to create and implement a culture of innovation.