Maintain project momentum after a holiday with work team huddles that celebrate achievement, rededicate employees, and review goals. Published in "Project Times" website, February 11, 2015 Click here for original article. As we kick off the New Year, it is imperative to revitalize our projects. After working with countless [...]
Create a work culture where the customer’s needs come first to ensure project management success. In today’s new normal business environment, customer service is pivotal in project management ONLY if you want to ensure success. According to my firm’s recent research report, Amazon Effect, which covered the role of [...]
Competing priorities may seem equally important and worthy of full attention. For significant impact, though, you have to stop and determine what you can safely put on the back burner. Why is it so challenging for executives to focus on priorities? It would seem simple; however it rarely is [...]
I'm in process of teaching my first APICS CSCP (Certified Supply Chain Professional) session, and earlier today I taught a section on CRM. In addition, I've been helping clients select the "right" ERP system to best meet their business priorities, and CRM has emerged as a top priority. The [...]
On Friday and Saturday, my APICS Chapter hosted the APICS West Coast Student Case Competition. I happened to lead the Student Case Competition committee as well, and so I was immersed. It was a popular event as we had close to 100 students from universities throughout Southern California, AZ, [...]
A brand new year is the logical time to look for business growth opportunities. The trick is in spotting the right chances and acting on them. It seems like a good idea to look for opportunities to grow your business, elevate your business performance and/or dramatically increase the value [...]
Published January 16, 2015 One of my clients had three sets of ERP system demos this week in a quest to select the best system to meet their business objectives. Not only is it a vital part of selecting the optimal system, I also find that it is always [...]
You’re in danger of spinning your wheels aimlessly by having too many priorities. Focus on the priorities that truly impact your business and are aligned with your strategy. I've yet to meet a client that didn't have FAR too many priorities for what could be achieved successfully. Instead of [...]
Published November 2, 2014 It just so happens that I've been on several trips this month for work and tourist stops/ getting together with good friends. Seattle is the latest in a series of enjoyable long weekends. It certainly has a different feel from New York and New Orleans [...]
Customer service is no longer just a department. A thriving business will pay full attention to all customer points of contact and ensure positive experiences. Companies that create loyal fans of customers thrive and leave the rest in the dust! This has never been truer than it is in [...]
