CRM (Customer Relationship Management)
The critical importance of customer service has emerged, and so having tools to aid with this process has become trendy - and helps to grow the business.
Transaction Criticality
Few executives think much about transaction criticality.
The Value of CRM (Customer Relationship Management)
You might wonder what you can do with CRM if you do not have CRM software. Plenty!
The Power of Dashboards
Focusing on relevant, actionable data is easier to manage when you can prominently display it on your dashboard. I've been working with a rapidly growing, smaller client that sees the power of dashboards. I have to tip my hat to them as most $50 and $100 million dollar companies [...]
Critical Success Factors are the 80/20 of ERP – and Business – Success
Think about your critical success factors. Whether you are selecting a system or not, you'll make better decisions if you understand these factors.
Selecting the Right ERP System
I find that my ERP selection projects are far more focused on business processes than on technical specs.
Why Upgrade Your ERP System?
Selecting and implementing a new ERP system is no small endeavor; however, it can yield vast results in the right situation.
Data Mining for Dummies
Manoeuvring in today’s fast-paced business environment requires actionable information, which data mining provides. Locate your data to make your next strategic move.
Best of the 100: Systems Pragmatist
Rushing forward without pertinent tools and processes can hinder your business goals. A systems pragmatist will gain traction by strengthening fundamental areas.
How To Elevate Business Performance with Lean I.T.
Rather than trying to modernize at every turn seek to leverage your I.T. department to provide maximum efficiency without non-value added work.