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Leadership, Change & Talent

The Power of Amazon

Although Amazon has many intriguing aspects, their focus is on the customer

Customer Service Starts with Employees

Have you ever seen a company that provides consistent, exceptional service for its customers that has unhappy employees?

Mixed Messages Is a Motivation Killer

As leaders, we must take time to think about how our messages are perceived.

Why is it So Hard to Focus on Priorities?

Why is it so challenging for executives to focus on priorities? It would seem simple; however it rarely is so.

Leadership’s Unsung Heroes

Informal leaders, the unsung heroes of leadership can influence success and drive change within organizations.

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